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Verizon

3.7

About this business

Location details

3663 Towne Blvd, Franklin, OH 45005, Franklin, OH, 45005, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 7:00 p.m.
Tue10:00 a.m. to 5:00 p.m.
Wed10:00 a.m. to 7:00 p.m.
Thu10:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 8:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
3.7400 reviews
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Nate Bechtel's profile image
Nate Bechtel 
3 weeks ago

Great experience. Came here after a bad experience at the Liberty Center (West Chester) store and Tam took amazing care of us. Got all of our phones upgraded and brought the bill down. Employees like Tam are why I've been a Verizon customer for over 20 years. 

mike williams's profile image
mike williams 
2 months ago

Horrible.they messed everything up no help at all.i was a new customer.dont use verizon they suck.3 hours on hold multiple days.they screw it up and blame it on me.absolutely horrible 

Amy Palmer's profile image
Amy Palmer 
2 months ago
Kristen Shannon's profile image
Kristen Shannon 
4 months ago

I recently visited your Middletown Verizon location to pick up a SIM card for my own device. I had done this exact process two months ago at the same store with no issue, it was a wonderful experience! This time, staff (Sadie) told me it wasn't possible and that I had to “call customer service.” No one offered to walk me through a solution or explain any policy change. They just said I needed to call customer support. It was escalated to a manager who was very kind and calm the entire time but an in store solution was still ... read more

Kim Rison's profile image
Kim Rison 
5 months ago

Just wanted to compliment Lauren at the Middletown store. We came in close to closing time and she was super helpful, knowledgeable and friendly. Thank you for that experience Lauren, it's rare. 

Frequently asked questions about Verizon

How is Verizon rated?

Verizon has a 3.7 star rating with 400 reviews. 

When is Verizon open?

Verizon is closed now. It will open tomorrow at 10:00 a.m. 

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