Verizon

Trisha Hess 

on Google

3 weeks ago

We have spent 10+ hours in store trying to work with people at this Verizon store to get our bill to the correct amount. Three months later, they are refusing to fix the bill despite acknowledging that they agreed on the price per line. I would absolutely recommend that anyone looking for cell phone service do business ELSEWHERE. Once we mentioned breach of contract, they refused to continue discussing this problem with us. 

Bessie Hammer 

on Google

3 weeks ago

Would rate Zero stars if that was an option. My mom was a Verizon customer until she passed in Sept of this year. She lived in Iowa. I called the corporate customer service on how to cancel her phone and internet and return her equipment. They told me to take a copy of death certificate to corporate store in SF, where I live, and they would disconnect services and then the equipment could be returned in Iowa and also that service would be suspended until I could get this done. It has been 1 week, I went to this store with th... read more

James Hanscom 

on Google

a month ago

Went to adress issues with my bill and was told the wait was 45min. I waited for an hour only to have two employees say to each othet that they did not want to deal with my issue. Due to this I am switching to t-mobil as they will actually help customers this next week. They have lost a customer after one month of service.