Verizon

Matt Rudy 

on Google

a month ago

Got in line on the computer immediately when we got here. Checked in. Daughter sat down. I went to the restroom gentleman asked for me while I was in the restroom. Then I proceeded to lose my spot in line as I watched for another 15 minutes with no help Even though my daughter said I was in the restroom he said he would be back in 5 minutes apparently 

Monty Shorter 

on Google

a month ago

Horrible service. Came in an hour and 20 minutes before closing, signed in stood there for 30 minutes before the "manager" named "jesse" told us he would not help us, Because it takes too long to do any upgrades. And apparently doesn't want to work past closing time... he seemed very lazy. Called and made formal complaint with Verizon customer service, then drove down the road to another store at the mall and were welcomed in and helped immediately. Skip this store at all costs... 

Kara Jackson 

on Google

a month ago

Worst customer service they make it super hard to give them back their own equipment. They send you to collections way before the date that they tell you and then you have to take rental equipment to a certain store or else they can’t give you a receipt for it make that make sense. 

Alexander Middlen 

on Google

a month ago

Don’t bother. Nobody will help you unless you are buying 5 new phones with a post pay plan at $400 a month. 6 employees were sitting at a table, one other customer in the store, but we still had to check in and wait. Verizon shouldn’t sell prepay if the only support they offer for it is to buy a new phone when the plan isn’t working. Unbelievable a business can operate like this in 2026.