Verizon

Christian 

on Google

a week ago

Avoid this store at all costs. Was greeted by manager, blew me off after I told her I was having activation/number porting issues. Different rep scared and intimidated me because I initially signed up for service online/over the phone. Sales rep was convinced I was scammed. After 9 hours over 2 days I was able to successfully activate and get my original phone number back, but not before having to switch to postpaid from originally purchasing prepaid. This store doesn't do real problem solving and is quick to try to sell you... read more

Ben 

on Google

2 weeks ago

Horrible experience, waited for 30 minutes to be greeted. Then another 40 to get help. Once helped I was told I was not a preferred customer and thus the upgrade charge for a new phone could not be waived. I decided to not move forward as I have been a loyal customer for 21 years and did not expect to be treated this way. They switched my plan anyway without a new phone. I had to go back and wait again just to get this reversed. 

S Matias 

on Google

a month ago

Stopped by the store for phone pick up. I waited 1 hr while the girl not sure if she’s the manager. She was on her phone scrolling while the others were taking care of clients. Asked her how long do I need to wait she said idk until the other reps are done. wow! She could have taken care of us since she was just scrolling her phone but nope it only took 20 min of the rep to take care of our pick up. The Verizon by the Woodland mall they have great staff even the manager would step out and help when needed but this store 3 re... read more

Edward Lewis 

on Google

a month ago

Watch out for this store. They give Verizon a bad name. We came in to change services from AT&T. We were helped by an older lady that at first was very helpful. We received all our print out of what the new charges were going to be and we were excited for the new serive. This is when the nightmare started. Everything that we received was a lie. The bill was actually $150.00 more a month then was promised. The paperwork we received did not match the bill. This store will lie to you, promise you the world and pull the rug at t... read more

Bethany Menges 

on Google

2 months ago

The associates at this store are so unapologetic. I paid off my phone and upgraded a week ago, the phone I upgraded to wasn’t in stock so they said they could mail it to me. The address they had on file was an address I’ve changed at least 10 times as I haven’t lived there in YEARS. I gave them the correct address and even reminded the associate of the address after I paid and they still shipped it to the wrong one. As soon as I got the shipping info I went into the store to hopefully get it fixed before it got delivered. Th... read more