Verizon

Edward Lewis 

on Google

2 weeks ago

Watch out for this store. They give Verizon a bad name. We came in to change services from AT&T. We were helped by an older lady that at first was very helpful. We received all our print out of what the new charges were going to be and we were excited for the new serive. This is when the nightmare started. Everything that we received was a lie. The bill was actually $150.00 more a month then was promised. The paperwork we received did not match the bill. This store will lie to you, promise you the world and pull the rug at t... read more

Bethany Menges 

on Google

4 weeks ago

The associates at this store are so unapologetic. I paid off my phone and upgraded a week ago, the phone I upgraded to wasn’t in stock so they said they could mail it to me. The address they had on file was an address I’ve changed at least 10 times as I haven’t lived there in YEARS. I gave them the correct address and even reminded the associate of the address after I paid and they still shipped it to the wrong one. As soon as I got the shipping info I went into the store to hopefully get it fixed before it got delivered. Th... read more

Val Foster 

on Google

2 months ago

Came to this Verizon today to simply order a new phone. Was told that the wait time was about a half an hour. Almost two hours later, we were finally helped. There were at times six reps helping people, but then three would hide in the back after helping someone causing the extended wait times. The assistant manager was rude when we simply asked where we were in the queue. The individual reps were nice enough. This is an example of bad leadership. We've been loyal Verizon customers for over 20 years, but loyalty can be fluid... read more

Patti Constanti 

on Google

3 months ago

Went in to discuss phone issue and our plan. Fred provided excellent service on each. Couldn't be happier with this experience. He explained everything in detail and saved us money.