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Verizon
- Mobile Phones
- Newark, DE
About this business
Location details
1209 Churchmans Rd, Newark, DE 19713, Newark, DE, 19713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Here is the report to the BBB, as well pending a dispute with my credit card company. There are no negative stars. Initial Incident (3/14): I visited the store and worked with CSR Jose for 40 minutes regarding a three-line upgrade. Upon learning of a $150 in-store setup fee, I initially declined. Jose explicitly advised me that if I proceeded in-store, the $120 upgrade fee ($40/line) could be waived by calling Verizon Customer Service later. Relying on this professional advice, I completed the transaction. Follow-up (3/17): ... read more
I have been a Verizon customer for over 20 years, and this was the best customer service experience I have ever had. Alex was outstanding - very professional, patient, and incredibly helpful. All my issues were solved! The staff is also warm and welcoming, and go above and beyond to make sure you are taken care of. I highly recommend this Verizon location!
Horrible customer service. The guy helping literally just sat there on his phone while I inquired about the next steps with getting a phone. missed up my upgrade
Sadeek helped my husband and I upgrade to new phones today. He was professional, efficient, and kind. Thank you Sadeek! We will be back to see him for our next upgrade.
Horrible experience. Wish I could give zero stars. The employee completely mishandled my trade-in, never sent a contract or shipping label, and let me walk out with my old phone. After weeks of trying to fix their mistakes, I was charged $400 anyway. He also changed my plan and added perks I didn’t ask for, increasing my bill by almost $100.
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.4 star rating with 254 reviews.
When is Verizon open?
Verizon is closed now. It will open at 9:00 a.m.
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