Verizon

Adam Albano 

on Google

a week ago

Joseph was amazing!!!!! 

Sam Wallace 

on Google

2 months ago

Walked in to update my phone- I am a on a family plan and authorized to make changes (ie update phone, purchase new device). The employee asked me to login to my account (rather than pulling up our account information himself- I am at an actual store). I informed him I do not have access to our Verizon account on my phone. I was then told I could not upgrade my phone since the account holder was not present, something about this is the policy at corporate stores. Throughout our entire interaction the employee never attempted... read more

Jim Minter 

on Google

2 months ago

OK, this is my favorite Verizon store. I've always had excellent, knowledgeable, friendly help here. Just recently I was working with Todd to replace my mangled phone. It is not a simple process to make the swap with all the previous guarantees and rewards that I was given for my previous purchase. Old plans go away and new plans come in so making a straight swap is never easy. He handled all of that and much more. He also knew about the aftermarket products and how to navigate their websites. True old school, excellent cust... read more

J.R. Edmiston 

on Google

3 months ago

To make a change to your plan the employee dials a phone and hands it to you to speak with someone in a call center in another country and then walks away. The call center employee can't tell you what your new cost will be, they say they will contact you in a few days? There is more, but suffice to say we walked out and had a cheaper plan and new phone from T-Mobile within the hour.