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Verizon

3.7

About this business

Visit our store at Grand Rapids for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options. 

Location details

2605 E Beltline Ave SE, Grand Rapids, MI 49546, Grand Rapids, MI, 49546, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 5:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 8:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
3.7447 reviews
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Carl Wilson's profile image
Carl Wilson 
on Google
a week ago

Very friendly and informative about the knowledge and expertise for services regarding cell phone services 

Andrew Jo's profile image
Andrew Jo 
on Google
2 months ago

Severely understaffed in the mornings until shortly before noon. Had to wait an hour just to do a 2 minute pickup. Full staff showed up at that time and took care of the backlog of people. 

Miranda DeWitt's profile image
Miranda DeWitt 
on Google
3 months ago

Had to make an emergency stop to reactivate my daughter's phone and then upgrade. Multi assisted with everything. She had to call Verizon to help get the number reactivated and even though it took over an hour Multi did not give up and as she assisted me she made sure the people that came through the door were checked in and assisted as well. Overall the experience was a long one due to the issue that my daughter and I created however Multi was amazing patient and was able to get everything fixed up and working properly. THA... read more

Ashley Mcdaniel's profile image
Ashley Mcdaniel 
on Google
3 months ago

The representatives that I have encountered at this store are incompetent. This time it was Lex and Lewis. I understand it’s just a job to them, but their lack of knowledge and inability to assist customers is astonishing. I would recommend driving the extra distance to the Verizon corporate store in Lansing, MI where the employees are courteous and knowledgeable. 

Elizabeth Harloff's profile image
Elizabeth Harloff 
on Google
3 months ago

The employees at the store all deserve a raise! I decided to go from android to iPhone and was hesitant to transfer everything myself, so I had Abby help me and it was a breeze. She was very pleasant and helpful. The biggest thing that made me leave a five star review is the fact that not one person tried to sell me things I wasn’t interested in. It can be so intimidating to go into a Verizon store due to the sales people doing their job, but not once did I feel uncomfortable or pressured. Recommend going to this store for a... read more

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Frequently asked questions about Verizon

How is Verizon rated?

Verizon has a 3.7 star rating with 447 reviews. 

When is Verizon open?

Verizon is closed now. It will open at 10:00 a.m. 

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