Verizon

Matthew Landen 

on Google

2 days ago

Switching to Verizon was one of the worst mistakes I ever made. They upcharge you nearly every month for some random thing. Then I just downgraded our plan since my wife and I are having a baby and won't be traveling internationally, and somehow our bill went up $40. After being with them for 18 months and paying $220 for only 3 lines, I finally cancelled my account, and they charged me $2,500 to do so. I've never felt so scammed in my life! Avoid them at all costs. 

Irma 

on Google

3 weeks ago

Wonderful people. Trained, polite. I got all my contacts back and 10 years of pictures. No one else wanted to do it. I came out of there lifted in spirit and my daughter too. P.S. The supervisor was there and even she helped. I got a beautiful phone cover too. Awsome!! 

Julian Nam 

on Google

11 months ago

I came in to drop off 2 phones for the $1000 promo trade-in that I started online, and they totally screwed it up. They said they couldn't process the online trade-in (even though the online trade-in specifically said to drop it off at the store), so they had to cancel the order and reprocess it their way. This resulted in an $800 charge back which still hasn't resolved after 5 phone calls and 11 hours on the phone. Initially, Lisa helped me at the store and she was very helpful. She texted me several times to follow up on t... read more

Anthony David 

on Google

a year ago

Go to another carrier or at least another store. Rude employees who are only nice to you if you’re signing a 3 year contract. Verizon also makes you come in person to the store and pay at a machine that does not provide change if you’re online payment does not go through. I have had T-Mobile and have never come across this many issues before.