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Verizon
- Mobile Phones
- Cheektowaga, NY
About this business
Location details
3393 Union Rd, Cheektowaga, NY 14225, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | Closed | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Came in with a failed Pixel Fold. Manager laughed and said ‘ouch that’s rough.’ Unprofessional and dismissive. Google ended up handling my issue correctly — Verizon didn’t even try. I'll be switching to T Mobile once this issue gets handled.
When I signed up for my new iPhone I had nothing but problems but I went into the store again last week and spoke to John, he’s the mgr. He told me he would adjust my bill and make it more affordable like I was told. So far, it’s great! I was already to buy the phone and go somewhere else. But, because of John, I’m a happy customer. I love the iPhone 15 I purchased and the service is great so I recommend them.
WORST CUSTOMER EXPERIENCE EVER, I was so frustrated I cried and the sales rep smiled as he said he couldn’t do anything whole time he could just refusal to help! As a nurse I do customer service as well I would NEVER act the way your sales reps did, I would actually do my job. Actually deserves -5 stars but that wasn’t an option. I had the absolute WORST EXPERIENCE IN THE WORLD TODAY. I bought the iPhone 17 Pro max, traded in the iPhone 13 and switched lines around on the other 4 lines I pay for. I have an old iPhone that I ... read more
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.6 star rating with 542 reviews.
When is Verizon open?
Verizon is closed now. It will open at 10:00 a.m.
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