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Verizon
- Mobile Phones
- Lake Zurich, IL
About this business
Location details
668 S Rand Rd, Lake Zurich, IL 60047, Lake Zurich, IL, 60047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
Eddy Akel ( Business Account Manager) & the sales rep gentleman in the store (unfortunately who i do not have his name), should be fired for acting in a Bait & Switch of giving false numbers and promises of credits to be given, along with lying in regards of promising my bill will be lower. All I wanted was a new modem/router because it was not performing at Verizon's standard. MUST MEET THE COMPANIES MONTHLY QUOTA. I will be looking for a follow up. -Thank You. **I LOOKED AT THE REVIEWS AND SOMEONE TOOK A PHOTO OF THE GENTL... read more
I went in to the Verizon store ready to switch companies. My bill had gotten so high. I met with Jessica. She took so much time with me to go through my Bill and helped me bring It down by almost $200 a month! She was so helpful patient and thorough and extremely pleasant! Needless to say I’m staying with Verizon and highly recommend you go and see Jessica today
I had a very disappointing experience at the Verizon store in Lake Zurich. I came in to complete a simple line transfer and expected basic in-store assistance. Instead, I was told to call myself and handle the process on my own, even though I specifically asked for help. What made it worse is that when I insisted on support, I was told they could only help if I agreed to upgrade my phone. This felt less like customer service and more like a sales push. For an official Verizon store, I expected proper assistance with account-... read more
Not able to fix my phone. Had to go to you break it store where they were more knowledgeable
This was honestly one of the worst customer service experiences I’ve ever had — completely unacceptable!!! I’ve been trying to transfer an existing business account to my new Verizon business account for over two weeks. The most frustrating part is that I am already being billed, yet the transfer has still not been completed. When I called Verizon’s 800 customer service, they told me the only way to resolve this was to go into a Verizon store. The associate who first helped me was at least somewhat polite, but still told me ... read more
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.3 star rating with 235 reviews.
When is Verizon open?
Verizon is open now. It will close at 5:00 p.m.
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