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Verizon
- Mobile Phones
- Lake Zurich, IL
About this business
Location details
668 S Rand Rd, Lake Zurich, IL 60047, Lake Zurich, IL, 60047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I really want to thank Kelsey for being so kind and helpful. She noticed I was having a stressful time figuring things out and went out of her way to help me find a solution that worked perfectly for me. She truly listened to what I wanted and made sure everything fit my needs. I really appreciated how thoughtful and understanding she was — it meant a lot to be helped by someone who genuinely cared and took the time to make sure I was taken care of. She sincerely made the experience worth it simply through her kindness.
Beware!!!!! Went in on Oct 7 2025 for help because my phone wasn’t working. Instead of helping, the staff — including manager Dan — laughed at my concerns, refused to help, discriminated against me, and made me feel as if I was lying. I left in tears, humiliated, and still with a broken phone. This was hostile, dismissive, unprofessional and unacceptable treatment. Thankfully, the Apple Store was willing to listen, treated me with respect, and fixed the issue on the spot. Filed a BBB complaint — Verizon needs to address this... read more
Just had an amazing service experience at this location. Zach F was knowledgeable, courteous and went above and beyond to hook it up for me. Thank you!
This Verizon store is an absolutely ridiculous. The employees are unprofessional, dismissive, and make customers feel like an inconvenience. I scheduled an appointment with the senior manager, but the meeting didn’t even last five minutes. Instead of addressing my issue, I was pushed off with a generic link to Verizon customer service. What’s worse, I was forced to come back to the store multiple times, each visit a total waste of time. No one takes responsibility, no one offers real solutions, and all I got was the same run... read more
They went above and beyond to help me! Kelsey was super helpful and stuck with me till the problem got fixed. The management was also very considerate when an unruly customer was yelling on their phone at someone and a manager politely asked them to tone it down or step outside so it wouldn't upset my 2 year old. No doubt, I'll be getting my next phone here.
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.4 star rating with 217 reviews.
When is Verizon open?
Verizon is open now. It will close at 8:00 p.m.
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