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Verizon
- Mobile Phones
- Lake Zurich, IL
About this business
Location details
668 S Rand Rd, Lake Zurich, IL 60047, Lake Zurich, IL, 60047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
I have been with this store since they opened. In June my best friend, 90 years old, wanted a phone for emergencies and reaching Uber and me, so I took her in and they set her up. She COULD NOT figure out the phone and asked me to return it, so in I came. Jessica came to help. She had to follow the rules (no return after 30 days), but still sought the manager out. He did not budge. Yet Jessica jumped through every hoop she could find to try and help me. She even checked my phone for apps and right there saved me about $50 a ... read more
Eddy Akel ( Business Account Manager) & the sales rep gentleman in the store (unfortunately who i do not have his name), should be fired for acting in a Bait & Switch of giving false numbers and promises of credits to be given, along with lying in regards of promising my bill will be lower. All I wanted was a new modem/router because it was not performing at Verizon's standard. MUST MEET THE COMPANIES MONTHLY QUOTA. I will be looking for a follow up. -Thank You. **I LOOKED AT THE REVIEWS AND SOMEONE TOOK A PHOTO OF THE GENTL... read more
I went in to the Verizon store ready to switch companies. My bill had gotten so high. I met with Jessica. She took so much time with me to go through my Bill and helped me bring It down by almost $200 a month! She was so helpful patient and thorough and extremely pleasant! Needless to say I’m staying with Verizon and highly recommend you go and see Jessica today
I had a very disappointing experience at the Verizon store in Lake Zurich. I came in to complete a simple line transfer and expected basic in-store assistance. Instead, I was told to call myself and handle the process on my own, even though I specifically asked for help. What made it worse is that when I insisted on support, I was told they could only help if I agreed to upgrade my phone. This felt less like customer service and more like a sales push. For an official Verizon store, I expected proper assistance with account-... read more
Not able to fix my phone. Had to go to you break it store where they were more knowledgeable
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.3 star rating with 236 reviews.
When is Verizon open?
Verizon is closed now. It will open at 10:00 a.m.
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