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Verizon
- Mobile Phones
- Hutchinson, KS
About this business
Location details
1811 E 17th Ave, Hutchinson, KS 67501, Hutchinson, KS, 67501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
So DISAPPOINTED!! We have been LOYAL, LOCAL customers for years!! After 3 long stressful weeks, our account upgrade charges are still not correct!! Our online account still does not match what we were told by several different employees. And the "3 to 5 business days" answer has long expired!! Tomorrow will be our 4th appointment!! What started as a simple phone upgrade, has turned into a NIGHTMARE!! Praying for a quick, honest solution.
EDIT: WENT BACK IN AND TALKED TO THE STORE MANAGER CHANCE TODAY 1/5/26. HE TOOK THE TIME TO EXPLAIN EVERYTHING AND GOT THINGS FIXED UP. THERE ABOUT AN HOUR AND LEFT FEELING SO MUCH BETTER AND REALLY APPRECIATED THE CUSTOMER SERVICE HE DID AND MAKING SURE I FELT BETTER ABOUT WHERE WE WERE AT. CHANGING MY REVIEW FROM 1STAR TO 5STAR JUST ON THE INTERACTION WITH THE CHANCE AND THE HELP HE GAVE =) We just joined on 12/22 from AT&T and we should have stayed with them. We were in there for 3 hours and what we were quoted and our ac... read more
We just joined on 12/22 from AT&T and we should have stayed with them. We were in there for 3 hours and what we were quoted and our actual bill are two completely different things. Support is no help and we had to fight for the credit of the activation fees (which the rep promised!!!) with the support people who then offered us half of the activation fees waived and when I pushed back they eventually gave the full $160. We are going back into the store to go over charges because now we have a third number on there (including... read more
For how much money you give this business, they REALLY do not value the customer's time. I upgraded my phone with Amber, as soon as I paid, she 'left for lunch' and told me i'd be ready to leave in 5 minutes. She left me stranded with my new phone for over an hour. The transfer wouldn't start and the other employees would not help me...not even make eye contact with me while I waited alone at a table. Once the transfer started much later, they told me I could turn in my phone next week and 'it would only take a minute'. I sh... read more
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.9 star rating with 494 reviews.
When is Verizon open?
Verizon is closed now. It will open tomorrow at 10:00 a.m.
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