Verizon

Jamie 

on Google

a week ago

I came into add a line to my existing plan and through no fault of the store couldn’t do so because of a systemwide outage. I returned the next day once service was restored and was seen immediately. The representative and the manager were very apologetic about then delay and even gave me additional discounts on my plan. Overall the customer service was excellent. 

Shamim Jaber 

on Google

2 weeks ago

I had an absolutely terrible experience at this store. The manager, a rude short Hispanic lady, was completely unhelpful and unprofessional. After being baited into buying a phone, I returned the following week to get assistance with transferring my data. To my shock, she demanded $29 just to help me with a simple transfer! Every time I tried to explain my situation, she came up with negative excuses and refused to assist me. Her suggestion to either go to Apple or call WhatsApp for help was ridiculous. It’s mind-boggling th... read more

MJ Ng 

on Google

a month ago

This place was the worst that I dealt with. The people there were just talked you in with empty promises but delivered nothing. Be careful with what you are told vs. what you would get. The managers and employees are the same - liars. These people would move to other Verizon stores or quit within a year or less. Attached is the business card I got but never got any follow up. I'm very sad that I switched to Verizon. After over a year, nothing was resolved. I'll switch to another carrier as quickly as possible after getting t... read more

Gowtham Reddy 

on Google

2 months ago

The representatives were very rude. I had got a new line from here a month ago, and had to trade-in my old phone. I had got a new phone and line during the promotional events in May. When I went to the store to return the old phone to complete the trade in process, one of the representatives - Robert had told me that they had an issue on their systems and had to reprocess the trade in request. They said they will cancel the trade in and start a new trade in process and they clearly mentioned that all the promotions would be ... read more

Lipika M 

on Google

2 months ago

Extremely rude service from the representatives here. We were asked to “Get out of the store” because of a mistake they did. Robert and David, the two representatives of the store were extremely rude. Robert, who claimed to be the store manager, was really hostile towards us and spoke to us very loudly, constantly asking us to leave the store and also said “we’re banned from here”. David said “we know how to do our job and if you know better, you should take the system and do it”. When we asked for our phone back which we ga... read more