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Verizon
- Mobile Phones
- Gresham, CT
About this business
Location details
21 Federal Rd, Gresham, CT, 06804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
We went in the store here a few weeks ago and purchased what we were told was a free phone and added a line to our business plan. Being we have a business plan we were told there were no activation fees. When we received our bill we found where they have added a device payment for a phone that was suppose to be free, charged us for the activation fee which was suppose to be free and a 170 months for the line. We were told it would only change our bill by about $5 because we were a business. Well we have been in business with... read more
Business response:
This is not the experience you should expect as a Verizon customer, Lindsay. We should always clearly communicate the full terms of our promotions and deals so there are no surprises on your bill. We will be escalating your review so that the appropriate team can look into your concerns. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Facebook #1096099610 so we can get in touch with you. We hope you'll give us another chance to win your trust back in the future.
We just spent more than an hour to get new phones. The salesman tried multiple times to correct one of the Verizon system errors that would not process our purchase .The manager “Tom” lost our business of two new phones and accessories because he refused to honor the in store pickup price that saved us $40. They did offer to “ put it in the notes if we paid the higher price and we could work it out later”. “ Tom” was indifferent and unsupportive if both their customers (us) and his salesperson. They lost the sale and the cus... read more
Business response:
Thank you for taking the time to let us know about this frustrating experience, Jay. We're sorry to hear about the treatment you received when you were setting up new services at our store. Our team should always be ready to help you with urgency, honesty, and professionalism. We are always listening to our customers' feedback, and hope you can trust us again in the future.
I went into the store, told the sales person what phone I wanted... he said he couldn't get it and then attempted to sell me a phone that was literally 3x the price... I left... within 10 minutes of being in my house my husband ordered the phone I wanted off the Verizon app... would that have been so hard for the store employee to do?? Absolutely absurd... today was the closest I have ever came to leaving verizon and going back to AT&T... never doing business in store again. I'll handle everything myself on the app, because ... read more
Business response:
Hi Jessica, this hurts to hear. We pride ourselves on our expert team, and it's disappointing to learn how we're doing. We're always improving, and we hope we can provide you with better support in the future.
nope very rude mom had a medical condition and cant wear a mask and they denied entry into the store
Business response:
Hi Ronald, We understand your concerns, and we're sorry you didn't get the help you needed. We are following guidance from public health authorities, including the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). We are continuing to implement strategies to protect our workforce and ensure continuity of operations for our customers. For up-to-date information on our response to COVID-19, please go to https://www.verizon.com/.../update-verizon-serve.... Stay safe and stay healthy.
RecommendedGood service & help with info on pricing & picking a new phone . Thank you Jennifer .
Business response:
Thanks for the positive feedback, Nicole! We understand how overwhelming it is to find a new phone, and we always want to provide knowledgeable advice. We're glad Jennifer made sure you were taken care of. You can depend on us. Let us know if you need anything else!
Went to store today after scheduling an appointment and got confirmation. Only to find out store is closed and website says “Open “. Wasted a 25 mile drive for this. Really think it’s time to switch carrier😡😡
Business response:
We apologize for the inconvenience, David. Our store hours should be clearly displayed and abided by to avoid any misunderstandings. We take your feedback very seriously and trust that we will use this information to better serve our customers in the future, as that is our first priority.
So if I'd only come to this store once, I'd have to rate it poorly based on how unhelpful and seemingly uninformed the employee was. Thankfully, when I returned for a second visit, I was helped this time by Hailey. She was incredibly awesome to deal with, solved my problem as fast as possible, and continuously went above and beyond for me as a customer. She's a dream employee that not only saved me from my mini-crisis, she totally saved my opinion of Verizon and even the value of having insurance (which I was ready to cancel... read more
“RACIST RUN AND OPERATED” I will never step foot in this store again. Im calling the Americus, Ga. Verizon Wireless store out on being a “racist run and operated” store against white people. I went to this store two times in two days with a face mask on and was forced to stand outside as I watched two black women enter the store after I had already tried to go in. The black employee would not let me get anywhere near the door. She told me that it is because of the number of people already in the store. She lied to my face. S... read more
Business response:
Hi Chance, we are certainly concerned to hear about this. This does not represent our values at Verizon. We will escalate your review and look into this right away. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Facebook #1088431700 so we can get in touch with you.
Unfortunately the staff/employees does not even know, what they are selling! "Rude, arrogant" these words are not enough to describe them ! I would rather give them higher credit:- 1. ILLITERATE ( who has zero knowledge about their products, what they are selling. Confidently misguide their customer). 2. OUT DATED ( doesn't even upgrade their tablet to provide correct information, basically I have asked for a particular memory capacity at least 64Gb, one staff called ( Bruce) even assured me while writing that in a paper tha... read more
Business response:
This is not the kind of behavior you should ever expect from Verizon, Sayanti. Professionalism and product knowledge are priorities for our team, and it's disappointing to hear we missed the mark. We take your feedback very seriously and trust that we will use this information to better serve our customers in the future, as that is our first priority.
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.9 star rating with 321 reviews.
When is Verizon open?
Verizon is open now. It will close at 8:00 p.m.
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