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Verizon
- Mobile Phones
- Gresham, CT
About this business
Location details
21 Federal Rd, Gresham, CT, 06804, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
RecommendedAshley is very knowledgeable. fixed my Android in no time.
I attempted to switch to Verizon, had to cancel after one day due to poor coverage in my area. Verizon billed me $380, would not correct my account, despite multiple calls and going to the local store twice, and sent my account to a collection agency. If you’re thinking about switching to Verizon, don’t.
Great products but unpredictable service!
Business response:
Anything less than a stellar experience with us is unacceptable, Mulkey. We aim to provide excellent customer service for every Verizon customer. Your feedback is important to us and we will focus on this moving forward.
They seemed nice, but as soon as we got inside, they didn’t even pull up my account and told me they couldn’t do an early upgrade from an iPhone to a Samsung 🤔 called the Sunbury store and they ordered me a Note20 and are gonna get me set up in a few days. I honestly just think Mt Vernon guys didn’t wanna do the work. Seems like they couldn’t push us out the door fast enough.
Business response:
Hello Alexa, we're sorry you didn't get the help you needed at our store. We want to make sure our team is always willing and able to assist you with your wireless needs, and it's disappointing to hear how we're doing. Your feedback is appreciated as we are always looking to improve. We hope you’ll give us a chance to turn things around on your next visit.
store was not open but posted hours said they should be. ruined my entire weekend because I have to drive a long way to get here now I have to do it again tomorrow. switched to Verizon in July cuz it's the only thing that works where I live and it's the worst customer service imaginable. I've had better service with Comcast. also the my Verizon app is super buggy and doesn't help at all
Business response:
We apologize for the inconvenience, Rachel. Our store hours should be clearly displayed to avoid any misunderstandings. We take your feedback very seriously and trust that we will use this information to better serve our customers in the future, as that is our first priority. We hope we can help you out next time.
Service by Chris was outstanding and “going the extra mile” type!
Business response:
This is wonderful to hear, Christine! We're so glad that Chris went above and beyond to help you out. Thanks for taking the time to let us know about your visit. Our team really appreciates the feedback.
Failed to post change of hours and then due to staffing issues, they wouldn’t allow anyone in the store and were only doing curbside pickup. This was the third attempt I have made at trying to get a different phone. Save yourself a trip and go to Rochester or LaCrosse. Something is off about this store and I would not recommend wasting your time.
Business response:
We apologize for the inconvenience, Erika. Our store hours should be clearly displayed to avoid any misunderstandings. We take your feedback very seriously and trust that we will use this information to better serve our customers in the future, as that is our first priority.
By far the best customer service! I was having issues with my order and was getting no help over the phone so I stopped in yesterday and the staff was wonderful. Very friendly and answered all of my questions AND even got me a better deal! Thank you guys so much for taking care of me yesterday.
Business response:
Hi Kelly, thanks for taking the time to leave us a review! Our team works hard to provide you with exceptional service. It's great to hear that you got the help and answers you needed. Let us know if you need anything else.
Verizon is awful!!! I’m struggling to pay my phone bill with them post pay. We have three phones and five lines with them and have been loyal customers for going on two years. We pay our bill religiously every month in divided payments because it is expensive. My fault I know but it’s what We wanted For our extra I guess. Internet is not great out here where we live but Verizon seems to be the better choice for us. That being said school work and paying bills from home or doing anything with the internet is still limited for... read more
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.9 star rating with 321 reviews.
When is Verizon open?
Verizon is open now. It will close at 8:00 p.m.
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