Velocity Truck Centers - Nashville

Blake L. 

on Birdeye

a year ago

Avoid Velocity Truck Centers in Nashville TN (319 Fesslers LN) if you can. I am extremely disappointed in my experience with Velocity Truck Centers. My driver took my 2019 Freightliner Cascadia DD13 in because the Aftertreatment System indicator light came on. After holding my truck for 9 hours with little communication, they told me I needed a DEF pump. To make a long story short, they sent me an invoice for a whopping $2800 to change the DEF pump and that was with a discount. Let me remind you they charge over $250 per lab... read more

Chris G. 

on Birdeye

3 years ago

I’d give them zero if I could. They’ll straight up lie to you and act like nothing happened. Said they’d get us in today, had it towed, checked it in, and now there’s a “possibility” they can get it in the following day after lunch. Straight up bait and switch. Place has gone from bad to worse since Velocity bought them out. Save yourself the trouble. Pay the extra tow bill to a better dealership that will tell you the truth from the outset. No one gets paid to sit in the shop and while they know it, they don’t care 

Clifford W. 

on Birdeye

3 years ago

WORST SHOP EVER!!!!! Don't bring your truck here for service unless you want to be ripped off. I am local to the Nashville area. I've brought my truck to Velocity Truck center on 2 different occasions and moving forward I'll take my truck anywhere BUT here for service. The first time I came here they didn't fix what I had requested and said they couldn't find a problem.... Ok that happens sometimes. The second and final time ( Last Week 10/25/2022) I requested an estimate for installation of some 4" lights (two facing forwa... read more