Velocity Drain Services

CJ Letvin 

on Google

3 weeks ago

Contacted Velocity to have a residential sump line inspected. It was an excellent experience from start to finish. Ryan helped me schedule the appointment and went above and beyond to explain the process and accommodate my schedule. Kyle the tech they sent out was super knowledgeable and explained everything in detail and was one of the nicest people I’ve met. 

Carly 

on Google

2 months ago

AVOID THIS BUSINESS AT ALL COSTS!!! I spoke with Madeline prior to technicians coming out to my house and she told me it would be $235/hour. I received the invoice and it was $375 because they add on a ton of random fees. My fees included: “$10.00 Expense” - No idea what this is. “$85.00 Service Call” - They drove 15 minutes to come from Elk River to St Michael. I don’t know how that quantifies an $85 fee. “$35.00 Parts and Materials” - I want to be clear the plumbers did not fix ANYTHING. We did a drain scope. “$11.00 3% Co... read more

Kayla Smith 

on Google

2 months ago

Was recommended by another septic company to have Velocity come out and diagnose an issue. Such a waste of time and money! They didn’t do anything. Apparently their plumbing cameras don’t turn corners when scoping a septic system. There was no service, just paid for the guy to show up. As he made clear. What a scam! The referral source was dissatisfied as well. 

Curt Michener 

on Google

3 months ago

Unfortunately, I will never use this company again. I called to get a breakdown of what costs would be before having someone sent out. I was quoted an $85 service fee, $155 per hour labor, and $10 incidentals. Kyle was able to clear the drain in just under an hour but charged my wife for 1.5 hours of labor ($328 total, versus the $250 I would have anticipated). I called to get clarification when Madelyn (who gave me the initial quote) said the extra half hour was for drive time. What's the $85 for then? Getting to the locati... read more

Jim Brethorst 

on Google

5 months ago

Bill and Amy have built a top notch company, highly recommend them. I have used them several times at 2 separate commercial properties. Taylor and his team were out today and did a thorough and professional job. Keep up the great work!!