Velocity Drain Services

Carly 

on Google

a month ago

AVOID THIS BUSINESS AT ALL COSTS!!! I spoke with Madeline prior to technicians coming out to my house and she told me it would be $235/hour. I received the invoice and it was $375 because they add on a ton of random fees. My fees included: “$10.00 Expense” - No idea what this is. “$85.00 Service Call” - They drove 15 minutes to come from Elk River to St Michael. I don’t know how that quantifies an $85 fee. “$35.00 Parts and Materials” - I want to be clear the plumbers did not fix ANYTHING. We did a drain scope. “$11.00 3% Co... read more

Kayla Smith 

on Google

2 months ago

Was recommended by another septic company to have Velocity come out and diagnose an issue. Such a waste of time and money! They didn’t do anything. Apparently their plumbing cameras don’t turn corners when scoping a septic system. There was no service, just paid for the guy to show up. As he made clear. What a scam! The referral source was dissatisfied as well. 

Curt Michener 

on Google

2 months ago

Unfortunately, I will never use this company again. I called to get a breakdown of what costs would be before having someone sent out. I was quoted an $85 service fee, $155 per hour labor, and $10 incidentals. Kyle was able to clear the drain in just under an hour but charged my wife for 1.5 hours of labor ($328 total, versus the $250 I would have anticipated). I called to get clarification when Madelyn (who gave me the initial quote) said the extra half hour was for drive time. What's the $85 for then? Getting to the locati... read more

Jim Brethorst 

on Google

4 months ago

Bill and Amy have built a top notch company, highly recommend them. I have used them several times at 2 separate commercial properties. Taylor and his team were out today and did a thorough and professional job. Keep up the great work!! 

ConnectAbility MN 

on Google

6 months ago

Highly Recommended! We can't say enough good things about this company. After getting no answer from Roto-Rooter, Velocity Drain Services immediately answered our call and had a service technician at the residence within an hour and a half after placing the call for service. The technicians, Kyle & Andrew, were extremely friendly and knowledgeable, they quickly identified the problem within 5 minutes of being there (frozen main line to the septic), and were able to thaw the line within an hour. There was no attempt to sell a... read more