KV on BBB
4 years ago
09/01/2018, 03:36 AM
I am filing this complaint in regards to being asked to sign documents in a fraudulent manner by Holland Residential, and having housing denied when I refused.
I toured a home on Monday August 24th. I filled out an application. They took a $400 deposit.
I have a spotless background... never a single late payment in my life, no bankruptcies, no evictions, not even a traffic ticket. I have graduate degrees and my husband has a high level job. We have many times the income in rent in salary. We’ve been homeowners 15 years but I need an apartment without stairs due to a medical issue. I’ve personally worked in the rental house industry and know more about renters rights than most.
I was approved same day.
Tuesday my husband and I signed the lease. I was supposed to move in Saturday Sept 1.
Holland Residential has a “policy.”
They won’t sign the lease until every page and addendum are signed.
The also require me to have the electricity in my name and to buy renters insurance before they give me the keys.
One of the addendum was a receipt for keys I had not yet received.
The other was a blank move-in checklist. In the form, I’m swearing to the fact that there’s no damage in the apartment other than what is noted.
They wanted me to sign a blank move-in checklist. Attesting to the fact I inspected the apartment and it was completely damage-free. Days before I took possession and had zero clue what damage it has.
Illegal. And I know better than that.
I asked them to write “sample” on it and reduce the key amount to zero received so far. To make the forms TRUE. Then I’d sign.
Tess wrote to me and told me the manager would only sign everything only when I signed everything first.
Three sets of forms were in dispute: the welcome letter, the lease, and the addendums. I was told repeatedly the manager would sign none of these.
I repeatedly asked verbally and in writing to have the manager call me. They don’t answer their phone, so I could only leave messages.
My messages were never returned. The original leasing agent that made me so many promises was not to be found. Have not heard from her since.
My husband took off work and took a train there in attempt to get the manager to sign a lease since no one would return my calls.
Without a signed lease or even welcome letter, and thus no legally binding agreement, there was no way for me to have utilities put in my name, nor purchase renters insurance.
Tess never called or had the manager Christina call.
My husband took off work, took a train, and went down there.
Ramona would not listen to him. I have a serious heart condition and was at home in bed. Ramona called me in my bed and was unbelievably rude and disrespectful.
She said the manager would not sign my lease until I signed every page. I asked if she’d sign the pages I signed. Romana said NO, all or nothing. I asked if she’d sign the lease part. She said no. She said I could take possession Sat sept 1st, and they’d waive me having electricity until Sept 4th.
So Ramona’s solution was I start paying rent on an apartment but have no electricity. With a disability possibly needing to call 911.
Why can they waive that electricity policy, but rigidly not sign anything I’m asking? I don’t understand.
Turns out because it’s not true.
Every solution I suggested, Ramona had a rude passive aggressive answer for. She was repeatedly threatening to end the conversation. All of her “solutions” were me trusting them, and taking on extra work, cost, and liability so their manager could avoid checking a single box to sign the lease OR welcome letter. I signed the lease in its entirety and the welcome letter.. it was the addendum that were in question.
I asked to speak to anyone else but Ramona. She said “no.” I asked again to speak to a manager. She said the manager would call me the next day. (Never did.)
I was not comfortable signing the two forms in a fraudulent manner. I explained I would not sign forms that were not true. I suggested legal ways to solve the matter.
Ramona made multiple passive aggressive comments about me personally, implying it was me that was the problem. And repeated in no uncertain terms the manager would sign nothing for me.
I asked for my deposit back, since there was no legal way to move forward and I was being mistreated.
We were still in the 3 day FTC “cooling off period” (if the clock had even started since the manager never signed and thus we never had a contract).
Ramona hung the phone up and told my husband to write a paper indicating “your wife is cancelling the application due to her disability.”
My husband was shocked. He knew something wasn’t right that she said I was blaming “my disability.”
Can you imagine if she’d instructed my husband to write “your wife is cancelling due to her skin color.”
Why can’t I live there with a “disability”? I asked for no special accommodations other than everything be in writing and legal. And that I not be given EXTRA hoops to jump through. I asked for nothing other than to talk to a different staff.
Those words about my “disability” were her words, never mine.
Why is my “disability” on her mind?
What gives her the right to say my ability to secure housing has anything to do with my “disability”? Why is that Ramona’s decision? Was it the real issue why the manager refused to sign?
They were asking me to sign papers that said one thing, then verbally promising me something different.
I know judges do not listen to their “puffing” and verbal promises that everything will be fine. The only thing that counts is in writing.
They were asking to me falsify that part and trust them. While in the next breath insulting me for a heart condition.
As my husband was trying to write a letter asking for our deposit back, (that she tried dictating herself to our detriment) Romana told him the office was closing three hours early and he needed to leave.
He quickly submitted a request for our disposition to be returned.
I submitted an email asking the money be returned since it seemed like I was being treated different and disrespectfully because of according to Ramona my “disability.”
Ten minutes after we submitted our request to cancel the contact, the manager signed the welcome letter electronically and sent it.
I wrote repeatedly to to Tess asking why the manager signed AFTER we left. The signature is exactly what we had been pleading for in writing, over the phone, and in person.
Tess again did not call or have Christina call. She said she was sorry I “felt miscommunication with.” That Tess assumed signing the welcome letter wasn’t “good enough” for me.
Again I told her to have a manager call and smooth it over. I asked her to show me in our correspondence when anyone told us she would sign the offer letter.
I repeated asked Tess to have the manager Christina call me. I had all the money, I was accepted, and not a single person would pick the phone up to to smooth things over. Only Ramona called to be unprofessional, insincere, and passive aggressive. She was literally using a high-pitched voice to mock me. It’s unbelievably to me this person is an adult with a job.
It’s also confusing why they would let an apartment continue to stand empty when they could’ve had my money in their hand.
All because the manager stubbornly refused to sign a form she clearly is able to. She signed it too late to matter. Seems intentional when she refuses to pick up a phone and correct this error.
I feel part of why Ramona can speak horribly to people, is the leasing agents screen the emails and calls. Usually they have people over a disadvantage once they’ve opened accounts, given utility deposits, and bought renters insurance without a lease. I can’t imagine how they would’ve treated me if my application wasn’t perfect and I needed them to work with me. I feel they also bank on people’s emotionally investment in the apartment they’ve promised and use it as another tool to manipulate.
They tried pressure me into signing the papers fraudulently, saying “everyone else does... most people don’t even read their lease!” More than one agent said that to me.
As if signing legally binding contracts without reading them is a standard of behavior responsible people should strive for. What horrible advice.
It is my opinion the manager refused to sign my lease and communicate directly with me for the exact reason Romana gave: my “disability.”
No human should be talked to the way Ramona spoke to me. I fully believe they intentionally stonewalled me, a perfect applicant due to Romana’s words, a “disability”. I want to see how this followed written policies. I have all these events documented in emails and they are absolutely true.