Traci Gautney Singh on Facebook
5 months ago
09/20/2020, 02:45 AM
When we visit friends in Hoover, we love to come here, until today. What happened was surreal, and I truly can't believe the way we were treated. First, my daughter and her friend's food came out very early. They were finished by the time my husband and I got ours. No big deal. Here's where it got truly bizarre. My husband's calzone was black on top, completely burned. We asked for a fresh one, something I hate to do but this was ridiculous. We asked the waitress, who then told what I presume to be a manager. The manager looked at his calzone, and said, "the bottom isn't burned, so it should be good". What? I then asked for a fresh one, as that wasn't good enough. The employee then said let me scrape it off, and that should be good. I had burns on mine as well just not as bad, so I tried to scrape it. The employee said he could do better, took the plate, and said as he was walking away very loudly, "Maybe you'll get free food out of this". I immediately called him back over and told him that we were not asking for anything free, just a fresh calzone. I was livid that I would be thought of this way, and the employee said it so everyone could hear. He then again said he could scrape it as it would take too long to make a fresh one. In an attempt to shorten this, it came back still burnt. We pointed this out. The employee then said you haven't even tasted it. It wasn't even warm anymore. At this point, we gave up. The rudeness was beyond comprehension, the food was terrible as it was burnt, and then we were made to feel like we were trying to get something for free. I ate my lunch, and we left out the side door. Never ONCE did we ask about money back, nor will we ever go back ourselves.