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Vantage West Credit Union
- Finance
- Tucson, AZ
About this business
In 1955, we started in a one-room barrack at Davis-Monthan Air Force Base with the mission to help Tucson’s airmen and their families. Back then, known as DMAFB Federal Credit Union we served a little under 600 Members and had less than $60,000 in assets. By the end of the '60s, we had grown to nearly 14 thousand Members, sowing the seeds for the rapid growth we would see in future decades. Vantage West got its current name in August of 2006, when we converted from a federal to a state charter. In 2010 and again in 201... read more
Location details
1100 N Wilmot Rd, Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I don't understand this credit union's tactics. They say they are offering "COVID-19" relief and help but then they won't let you skip a payment or waive late fees when you don't have the money to pay. I missed a credit card payment and they locked my entire account. They wouldn't let me use my debit card or transfer money out of my account. This led to me having my phone and utilities shut off and all they had to say (in regards to "COVID relief") was "when you pay the past due balance, we can unlock the account." This is E... read more
Business response:
All Member feedback is taken to heart and utilized in various ways to improve our service, processes or policies as appropriate. It appears as if there may be some need to clarify understanding regarding some of the statements made as part of this review. We have made multiple attempts to reach out to our Member to offer clarification, but we have received no response as yet. We currently have 2 main checking account offerings. One of them is a free checking account. The other comes with premium benefits and unless certain c... read more
Frequently asked questions about Vantage West Credit Union
How is Vantage West Credit Union rated?
Vantage West Credit Union has a 2.8 star rating with 80 reviews.
When is Vantage West Credit Union open?
Vantage West Credit Union is open now. It will close at 5:00 p.m.
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