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Vantage West Credit Union
- Finance
- Tucson, AZ
About this business
In 1955, we started in a one-room barrack at Davis-Monthan Air Force Base with the mission to help Tucson’s airmen and their families. Back then, known as DMAFB Federal Credit Union we served a little under 600 Members and had less than $60,000 in assets. By the end of the '60s, we had grown to nearly 14 thousand Members, sowing the seeds for the rapid growth we would see in future decades. Vantage West got its current name in August of 2006, when we converted from a federal to a state charter. In 2010 and again in 201... read more
Location details
1100 N Wilmot Rd, Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I had a pretty neutral/leaning on not satisfactory situation initially when some fraudulent charges started showing up on my account. HOWEVER, that being said, I have incurred further issues with my account, and the representative, ***** ******, that I spoke with today was extremely knowledgeable and great at her job! She listened to everything I said was going on (multiple issues) and then she calmly and methodically took care of all of my issues with the account and ABSOLUTELY MADE MY DAY!!! Keep hiring people like ****** ... read more
Business response:
Thank you ******* for this wonderful review and testimonial of ******* service to you during what is normally a very stressful situation! We appreciate your membership and we are happy we were able to help you clear things up. Please let us know if you ever need anything else.
I've been with them since 2005. I've had 3 auto loans and a checking account with them. In the past their only location was ****** or ************* (40 min for me to get to a branch). But they offered a good rate, were friendly and helped me when I needed, usually the same day. In the last year they opened and immediately closed a branch closer to me. And their service is lacking. I'm trying to buy a new car and applied for a loan on Tuesday. I sent them all my paperwork and all the dealerships paperwork on Wednesday. It is ... read more
Business response:
It appears that our team was able to reach out to you and address your concerns regarding the perceived delay in the decision on your loan application. We hope you will consider us for any future financial needs.We are continually evaluating our branch locations to ensure they are convenient for as many members as possible. We regret that the recent closure of one of our branches has resulted in a longer commute for you. For your convenience, you can apply for an auto loan through our website, mobile banking app, or by calli... read more
************************* I did open business account online with $100 deposit. I waited for 2 days until someone contacted me. When the representative called me, I was with my client so I could not talked then I told representative to call me back in 15 minutes.. Noone called me back. I had to call them back, another representative couldn't find who handles my account, so I told representative to note in the system that I will be available at 4 pm. Again nobody called me back. I called again to let them know i will withdraw... read more
Business response:
Good afternoon, Parichat. We sincerely apologize for the less-than-ideal experience you encountered. Your feedback is invaluable to us, as it sheds light on areas where we can enhance our services for all members, present and future.We understand that a member of our Business Team has already connected with you to discuss your concerns. We appreciate your patience and cooperation during this dialogue. Rest assured, we are diligently working to make the necessary adjustments to prevent a recurrence of this situation.Should yo... read more
I recently purchased a vehicle and financed with them 10/9/23 .I was trying to make a payment since 10/11/23 I went into a branch and was told that my account had not been set up so I was not able to make a payment , I contacted my dealer they stated the paper work was submitted day of purchase , I called every day for 7 days to try and make a payment and was not able to make a payment , I spoke with 2 different reps and was told I would not be charged interest until they created my account , come 10/17 I finally have an acc... read more
Business response:
Good morning, ******, We sincerely apologize for the frustration you've experienced as one of our Members. As you know by now, our team has been in contact with you and has already addressed your concerns. We appreciate your taking the time to provide us your feedback and we apologize for the confusion we caused. We have already utilized your feedback to enhance our process. We value your Membership and we welcome any further feedback you may wish to provide. You are invited to contact our Member Experience team at any time ... read more
Their services are actually UNUSABLE. We've been struggling with them for years in every respect. Our account manager takes weeks to get simple tasks done and requires multiple reminder emails, they changed our account number without letting us know and that caused a bunch of issues that were compounded by the fact that their bank statements don't include account numbers - only a worthless member number so no other financial institution knows what to do with it. Wires are ridiculously difficult to use - you have a 3 hour win... read more
Business response:
Good morning, ********************,We sincerely apologize for the frustration you've experienced as one of our Business Members. It appears that our Senior Business Banker has been in contact with you and is diligently addressing each of your concerns. We appreciate your taking the time to express your sentiments, and we are dedicated to utilizing your feedback to enhance our processes and implement any necessary changes. As a valued Member, your role within our institution is of utmost importance, and we welcome any further... read more
My wife wanted to cash in a check that was written out to her. It was a vantage west check. The only problem was that my wife does not have a vantage west account, but I do. When I asked what needed to happen in order to cash her check, they stated she just needed to be there with 2 forms of identification that can confirm that the check is hers and also that I be there since I have the vantage west account . I picked up my wife from work keep in mind she works in a hospital and for one does not have much time to begin with.... read more
Business response:
We apologize for the experience you encountered, but we are grateful you took the time to make us aware. In reviewing your description, it appears that what we did from a procedural perspective was correct, but it is also apparent that our delivery could have been much better through communication and anticipation of your needs. There is a fee for cashing checks for a non-Member of Vantage West, however we could add your wife to your Membership or we could also enroll her as a primary Member with a refundable $5 deposit (pro... read more
This credit union is a joke. In these times they continue to assess charges without warrant for things that are not even legal. I'm am over Vantage West, all they are is thieves who don't want to support local or assist during COVID. I would never bank here again and would shy anyone away who wants to do business here.
Business response:
We appreciate the efforts that go into providing us feedback, even when that feedback might be of a critical nature. As a community based Member-owned non-profit organization, Vantage West works tirelessly to support the people and businesses in the communities we serve especially during these challenging times. For that reason, we frequently review our policies, processes and fee structure to ensure that we are protecting the financial interests of our Members, providing valuable services at a fair cost, and abiding by all ... read more
The worst customer service we have ever experienced from a credit union or bank.
Business response:
It sounds as though we were able to contact you and arrive at a positive resolution to your concerns. Thank you for being our Member and please do not hesitate to reach out to us directly with any future needs.
I don't understand this credit union's tactics. They say they are offering "COVID-19" relief and help but then they won't let you skip a payment or waive late fees when you don't have the money to pay. I missed a credit card payment and they locked my entire account. They wouldn't let me use my debit card or transfer money out of my account. This led to me having my phone and utilities shut off and all they had to say (in regards to "COVID relief") was "when you pay the past due balance, we can unlock the account." This is E... read more
Business response:
All Member feedback is taken to heart and utilized in various ways to improve our service, processes or policies as appropriate. It appears as if there may be some need to clarify understanding regarding some of the statements made as part of this review. We have made multiple attempts to reach out to our Member to offer clarification, but we have received no response as yet. We currently have 2 main checking account offerings. One of them is a free checking account. The other comes with premium benefits and unless certain c... read more
Frequently asked questions about Vantage West Credit Union
How is Vantage West Credit Union rated?
Vantage West Credit Union has a 2.9 star rating with 73 reviews.
When is Vantage West Credit Union open?
Vantage West Credit Union is open now. It will close at 5:00 p.m.
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