Van Cleef & Arpels

Lily Of The Valley 

on Google

3 months ago

Really disappointed with Van Cleef at Crystals. I called earlier to confirm they’d be open, but when I arrived—an hour before their Google posted closing time—the doors were already locked. Inside, I saw a caucasian blonde woman and an asian man, along with a security guard. We made eye contact, but no one acknowledged me or made any effort to explain why the store was closed early as I tried to open the door. There was no sign, no notice, nothing. This was a letdown, dismissive and unprofessional. 

Sue Kim 

on Google

4 months ago

I had terrible experience with this shop. Blonde tall sales lady and manager Alex(?). They are very rude and racist. I never ever go back there. I wish I can return the jewelry I got it from there. I read some bad reviews for that sales person and manager but they are still working there. I can’t believe that. I used love Vancleef jewelry. They need to educate their representatives. Good luck!!! 

eric rod 

on Google

4 months ago

A high-end jewelry piece should not tarnish within months, yet that’s exactly what happened. Instead of standing by their product, customer service dismissed concerns, insisting it was “normal wear and tear.” No accountability, no solutions, just condescending excuses. Luxury prices should come with luxury quality and service, not defective jewelry and gaslighting. Avoid this brand. 

It's Me 

on Google

6 months ago

I had the pleasure of working with Ling at Van Cleef & Arpels in Las Vegas Crystal Shops , and I can honestly say he made my entire experience exceptional. From the moment I walked into the store, Ling was professional, attentive, and incredibly friendly. He took the time to understand exactly what I was looking for and ensured that I was completely satisfied with my choice. What truly stood out was how he went above and beyond to make sure I received the bracelet I wanted within the promised timeframe. Not only did he deliv... read more