Van Cleef & Arpels

Adjani Shah 

on Google

2 weeks ago

I had such a beautiful experience at this location! I was visiting from Tampa and from the moment I walked in I was greeted by Bianca and her warm smile. I was transparent and told her I was just browsing, and despite that she treated me with the utmost importance. While she was preparing my beverage, Vincent got me set up and pulled the pieces I was interested in! When he found out I was a jeweler, he started showing me pieces that exhibited beautiful innovated craftsmanship. Both Vincent and Bianca were warm and provided a... read more

Chad C 

on Google

3 months ago

I'm looping this store into my horrible overall Van Cleef experience. I reached out to Van Cleef's main contact number on 4/16, ready to purchase/order a bracelet. I was told I would be contacted within 24 hours. I never got a call. I called back on 4/18, and was told to contact the Naples store to help me with my order. I called that day, nobody answered the phone so I left a message. Never got a call back. I called Van Cleef's main number again on 4/21, was again told to contact the Naples store. Naples finally called me b... read more

Tony Filson 

on Google

3 months ago

Love the store in NYC, just wish they had better inventory in Naples, FL as I love to shop there for birthdays and anniversaries. It's one of the few jewlwers where you can still get important pieces and the quality and workmanship are as they were 40-50 years ago. 

Alona Makarenko 

on Google

6 months ago

Extremely disappointed in my recent experience at the Van Cleef boutique in Naples, FL. The only professional who works there was the security gentleman that greeted me at the front door. I was shopping to treat myself with something special and thought Van Cleef earrings would be ideal! The sales Associates were not in the store at the beginning, and when finally showed up - treated me odd, I felt like I was being scrutinized with a bevy of personal questions. It was more of an “Interrogation” vs a “Welcome” experience. Bia... read more

Cathryn Cootey 

on Google

10 months ago

I was so excited to purchase the Sweet Alhambra bracelet for a very special personal milestone. When I received my bracelet I noticed that the charm was incredibly tiny, so much smaller than expected. I’ve never seen such a small piece. Then I tried to put it on and the clasp was so tiny I couldn’t do it after several minutes of attempting. This bracelet is so tiny it is impossible to put on by myself which is a shame because I feel that a luxury bracelet should be able to put on by myself without needing help. My partner st... read more