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Valvoline Instant Oil Change
- Oil Change Stations
- Lacey, WA
About this business
Key Points
Location details
197 Marvin Rd SE, Lacey, WA, 98503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
went here a few days ago with my truck, f150, v6 eco boost. while it was being changed I heard the guy tell the other worker it took 9 quarts! my trucks specs is 6. i told them so and it could blow my seals or mess up my engine. the manager agreed but said it was just registering on the stuck. well 1. it was so dark he had to move to find light. 2. give it a few minutes. i asked them to drain a few but they couldn't figure that out, so they drained it all, put in 7. still was way over the cross hairs on the stick. kid even a... read more
Business response:
Hello Shallon, We are sorry to hear you received less than professional customer service from our Lacey staff. As part of our mission, we strive to ensure every service is quick, easy, and our staff is trusted. We want to make sure our customers are treated in a polite and courteous manner, while delivering the best service possible to every customer, every time. We would be interested in speaking to you further so we may address the behavior further. If you would be willing to discuss this further, our Valvoline Customer Ca... read more
Recommendedthe only reason I am recommending this place is because so far, up until today, they've been really good as far as customer service and taking care of my car goes. Today it was probably just a minor bump in the road, but the next time you try and Bilk someone out of a battery, you might want to check their history in your computer and noticed that the battery you were trying to tell me was bad but just purchased from you under a year ago and was just fine. I'm honestly hoping it was just a computer glitch like you said, and ... read more
Had a wonderful experience with these guys today from the moment i pulled in to the moment I pulled out i felt like a valued customer!! The guy that stood next to the window joked with me the whole time while giving me knowledge step by step on my vehicle and what was happening. I was told about other services offered but not made to feel like my car will blow up if I don’t do it now. The guys were efficient and knowledgeable they wasted no time getting straight to work and worked together well as a team. There was no uncomf... read more
Slower than they used to be, but every bit as expensive as ever! Also - no more free newspaper while you wait, apparently. :\
Frequently asked questions about Valvoline Instant Oil Change
How is Valvoline Instant Oil Change rated?
Valvoline Instant Oil Change has a 4.2 star rating with 295 reviews.
When is Valvoline Instant Oil Change open?
Valvoline Instant Oil Change is closed now. It will open at 8:00 a.m.
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