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Valley Propane & Fuels
- Propane
- Dansville, NY
About this business
Location details
10121 Poags Hole Road, Dansville, NY, 14437, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedFriendly staff , excellent service. I like the idea of supporting a local business. Thank you, Valley
Business response:
Thank you for the wonderful review.
We used Valley for part of a season. We were told that we were on a budget plan and to call after our first delivery to set up payment. They then refused to deliver until we were paid in full claiming we were never on a payment plan. We payed what we could every month and rationed propane all season. During the polar vortex we were below 5% on both tanks. The furnace itself froze. We called Valley to ask for a fill as we had $70 left to pay and were in a tough spot. With little kids in the house it was too cold to keep the h... read more
Their customer service is terrible. They've screwed up 2 orders for us and more for other customers that I know of. Delivery times have been taking longer and longer over the past few years.
Business response:
Robin- We're very sorry about your most recent experience with our company. It has always been our policy that it can take up to five business days to deliver fuel to a customer on will call. I can see that we did attempt to make a delivery sooner, but for the wrong product. Once again, we're sorry for the inconvenience that may have caused.
RecommendedI used Valley Fuel for years at my old home . I no longer need fuel oil or propane at this time but if I ever do again this will be the place I go. Larry & Theresa are wonderful!!!
We are first time customers of valley fuel and unsatisfied. Their truck had a malfunction and put more fuel in our tank than what we originally had ordered and budgeted. Now we have to pay an additional 100$+ than we what had planned. Thanks valley fuel we will not be reordering unless this problem is addressed and rectified.
RecommendedThey have always been good to us/me.
Good rates, no hidden fees, friendly staff/sales made switching easy.
Frequently asked questions about Valley Propane & Fuels
How is Valley Propane & Fuels rated?
Valley Propane & Fuels has a 3.9 star rating with 53 reviews.
When is Valley Propane & Fuels open?
Valley Propane & Fuels is closed now. It will open tomorrow at 7:30 a.m.
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