This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Vacation Homes of Hilton Head
- Property Management
- Hilton Head Island, SC
About this business
Since 2008, Vacation Homes of Hilton Head has been offering premier vacation condo and home rentals at Hilton Head in South Carolina. We pride ourselves in providing exceptional customer service to our renters and our property owners. We have a great selection of oceanfront and pet-friendly rentals to ensure your trip is memorable and comfortable.
Location details
3 Burkes Beach Rd, Hilton Head Island, SC, 29928, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had a great trip in a great house. Two weeks after we are home my credit card is charged $150 for ruining a comforter on one of the beds. The claim, made by Facilities Manager ***********************, was that we used the bed as an ironing board and burned a hole in the comforter. He even had a picture. The charge to my account and the email with the picture was two weeks after our stay so I dont know how we can be blamed for it. Ive called 4 times and left a VM but only got an email in response which I replied to asking ... read more
I am not surprised at all of the ZERO STAR reviews of this Company. We have stayed at the same house for 2 straight years at a cost of over $40,000. Although the house has not been updated, it is located right on the beach with a pool etc. This year we had more problems than before (delayed entry, constant interferences, blood on sheets, rotting outdoor furniture, delay in cleaning pool, defective bikes), but all in all we had a good time. I did not plan to complain because nobody is perfect... However, after complying with ... read more
Business response:
Hello, I am sorry if your stay was at our property was anything but amazing and we really wish that you would have brought your concerns to our attention while you were in house as they could have easily been addresses. I am not quite sure however what you mean by delayed entry and constant interuptions? We did come by to deliver new patio furniture that the owner had ordered. As far at the unauthorized charge to your card -- per your signed contract and the initialed section regarding damages, you were charged for a large s... read more
I am not surprised at all of the ZERO STAR reviews of this Company. We have stayed at the same house for 2 straight years at a cost of over $40,000. Although the house has not been updated, it is located right on the beach with a pool etc. This year we had more problems than before (delayed entry, constant interferences, blood on sheets, rotting outdoor furniture, delay in cleaning pool, defective bikes), but all in all we had a good time. I did not plan to complain because nobody is perfect... However, after complying with ... read more
If I could leave zero stars I would. This firm is run by crooks to put it kindly. And if you read the reviews, we’re not the only family that would say this... Our large family rented a house for the holidays months ago-we were all to fly in from various US cities in late December and stay in HH at our rented house. My dad has Guillain-Barre and had a collapsed lung a few years back. With the pandemic reaching a peak, we asked if we could please move our dates. He was told not to travel. There’s nothing in the rental agreeme... read more
Zero stars, even negative stars, if I could. This company treated my family horribly when we asked if we could postpone our 7 day vacation from this past 4th of July to 2021, like most hotels, Airbnb's, etc. were rightly doing for people during the pandemic. These people at VHHH are real estate brokers/agents. I am an agent myself and if I treated my clients like this, which of course I would never do, I’d be out of business by now. We did not ask for a refund - we simply wanted to reschedule to next year because our brother... read more
Business response:
Hello, Hilton Head Island and Vacation Homes of Hilton Head were fully open for business to provide excellent customer service to our guests. We were open 7 days a week and even offer 24/7 emergency assistance and always answer our phones and return any voicemail in a timely manner. Also, we do not have the ability to hide any online reviews which is why we reply to each and every review when possible. I am sorry that this guest was not pleased with the terms of the contract which they entered into when they rented the pro... read more
Vacation Homes of Hilton Head rented new a villa for May of 2020. Due to covid, I asked for a refund or to move the dates. They moved the date to September. I reached out and asked them for a refund because I am traveling with a family member who is immunocompromised and has been advised not to travel due to the current pandemic. I reached out multiple times to Vacation Homes of Hilton Head and there response is they make no exceptions to their contract, even tho there is a global pandemic going on. There response is to leav... read more
Business response:
Hello, Our records show we have a guest by the name of *****H****** scheduled to arrive September 23-27 , 2020 at * ***** Villa. This guest signed our rental contract which clearly outlines our cancelation policy and purchased travel insurance. Back in March on 2020, this guest asked to reschedule her reservation that was originally scheduled for May, 2020 to September 2020 due to the uncertainly of Covid19. We were happy to accommodate that request and changed her dates. Our cancellation policy remained the same which she w... read more
This company was terrible with how they treated customers during the pandemic. They refused to give us a refund, even though most others from Hilton Head did. We were from New York and couldn't travel to South Carolina during spring break as originally planned. In our house rental we had 2 that had taken pay cuts, one that was laid off completely and one that worked on the front lines along with 6 children. This company from the beginning took the firm stance of NO! Only 50% refund or we could use a travel credit until the e... read more
I have used this company for several years and have always had a pleasant experience. The staff is knowledge and always very friendly. I have recommend them to my friends and family who are looking for vacation on Hilton Head.
During this pandemic they are not refunding peoples cancelation and are offering credits for next year and then raising the price of the rental by almost double if not double the price of the original rental . Do not rent from them !
Frequently asked questions about Vacation Homes of Hilton Head
How is Vacation Homes of Hilton Head rated?
Vacation Homes of Hilton Head has a 4.3 star rating with 422 reviews.
When is Vacation Homes of Hilton Head open?
Vacation Homes of Hilton Head is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com