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Vacasa
- Vacation Rentals
- Portland, OR
About this business
Location details
Portland, OR, 97209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Zero assurance, unit had multiple broken items we sent photos and were basically told to suck it up. Would love to see if Vacasa replies to this because I have screenshots and photos showing them lying about the units and ignoring us when we called them out. Book with any company other than Vacasa
I have never felt less heard or represented by a company that I have paid money to. Our unit was advertised as having air conditioning which was important to our group as we have a pregnant woman and a diabetic. Once we determined the ac did work we tried reaching out to Vacasa and after four hours of dealing with AI responses we gave up for the night. After waking up the next morning in a room that was hotter than when we went to bed, we were finally able to contact Vacasa. They told us that because the weather tomorrow is ... read more
Vacasa might be a great company for the property owners, but our most recent experience was pretty rough. The house we were staying in had at least two legitimate code violations. The first involved smoke detectors (one beeped intermittently throughout the week including our entire first night there, and another was missing altogether, though we later found it in a cupboard). The second was a soft/warped spot in the patio off one of the bedrooms that a person's leg could have gone through if the spot finally gave way and tha... read more
Vacasa for owners is a complete disaster. Horrible support. Now that they sold the business to Casago, it's even worth. They completely washed their hands. I left Vacasa /Casago because of their poor management. They owe me $500 deposit they charge owners, I am missing linens and towels and there is damage to the condo from the last guest. Casago is pointing fingers at Vacasa and Vacasa has no more owner support - only guest support phone number. Emails to Vacasa are also not being answered.
Very disappointing experience. We rented this home for a weekend with our family, including my pregnant wife and 4-year-old son. The AC didn’t work, the master ceiling had rodents, and the main shower wouldn’t drain. The thermostat even had an “urgent service” alert dated four days before our arrival, yet nothing was fixed. The house reached 85° each day, making it extremely uncomfortable for our family. After spending nearly $3,000 for the weekend, we were offered only a $250 refund because we stayed—as if we had somewhere ... read more
Frequently asked questions about Vacasa
How is Vacasa rated?
Vacasa has a 3.3 star rating with 901 reviews.
When is Vacasa open?
Vacasa is open now. It will close at 6:00 p.m.
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