Vacasa

Cash Lewis 

on Google

2 weeks ago

This was the worst trip and of all weekends Mother’s Day. Whaleshead resort north of brookings really went down hill when these people took over. Vacasa is a joke. They door lock was broke so when we arrived after 1 hour wait I broke into a window. The glass out of the microwave is broke. The cabin needed cleaned bad. The hot tub wasn’t cleaned there was sand all over the bottom and it stunk bad. All the blinds were broke. Hot water lasts 10 min if you’re lucky. And both days I woke up to ants everywhere in the cabin. Stay a... read more

Alicia Hammersmith 

on Google

3 weeks ago

DO NOT RECOMMEND booking any property managed by Vacasa. We were supposed to stay in a unit managed by them in July, but upon arriving at the unit, we immediately noticed how dirty it was. When you open the front door, you have to walk up a flight of stairs because the unit starts on the second floor. We didn’t even need to walk up the stairs to see how dirty it was. There was grass all over the steps. We hoped that was a fluke and everything else would be fine, but sadly that was not the case. The entire unit was dirty. The... read more

Kimberly Wyckoff 

on Google

4 weeks ago

As a property owner attempting to use Vacasa’s management services, my experience was extremely disappointing. After months of delays, poor communication, and substandard service, my listing was never completed. I declined to move forward and was assured the account would be closed and fees waived. Over four years later now I received a collections notice. Their level of disorganization and lack of follow-through can create long term issues for property owners, as I’m experiencing now. I would strongly caution anyone conside... read more

Kimberly Wyckoff 

on Google

a month ago

As a property owner attempting to use Vacasa’s management services, my experience was extremely disappointing. After months of delays, poor communication, and substandard service, my listing was never completed. I declined to move forward and was assured the account would be closed and fees waived. Over four years later now I received a collections notice. Their level of disorganization and lack of follow-through can create long term issues for property owners, as I’m experiencing now. I would strongly caution anyone conside... read more

Lucinda Carruthers 

on Google

a month ago

Please do yourself a favor and avoid Vacasa at all cost. They are HORRIBLE at customer satisfaction. ABSOLUTELY the worst company I’ve ever had to deal with.