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Uropartners
- Urologists
- Grayslake, IL
About this business
Leading urology practice committed to the detection, treatment and prevention of urological diseases with locations in Grayslake, Lake Forest and Ingleside, Illinois. Our four board-certified urologists utilize the latest diagnostic testing and treatment techniques to treat conditions such as urinary tract infections, overactive bladder, kidney stones, prostate cancer, renal and bladder cancer, infertility, and enlarged prostate. We perform the no-needle, no scalpel vasectomy technique in our offices. We accept all major ins... read more
Location details
1475 E Belvidere Rd #312, Ste 312, Grayslake, IL, 60030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had an extremely disappointing and frustrating experience with Dr Nelson at UroPartners. I underwent two separate laser surgeries for kidney stone removal, and shockingly, no stones were actually removed. Despite going through the risks and recovery of surgery, twice, I was left still in pain and with the same stones in my kidney. The communication was very poor throughout the entire process. There was no clear explanation of what went wrong, and post-operative follow-up was minimal and dismissive. After everything, I was ... read more
It's a good office that's why I put two stars but when trying to call and make an appointment, you get out on hold and hung up on multiple times. They are impossible to get a hold of over the phone. I usually have to go in just to make an appointment cause getting through on the phone is no easy task.
Probably the front desk doesn't know how to answer the phone . It takes more than an hour for somebody to pick up the phone
Receptionist is just rude. My boyfriend is in pain trying to speak with her and she’s complaining about him calling to change an appointment. She should be trained properly in customer service. No empathy shame on you uro partners.
The doctors are excellent, caring & quick to answer patient questions. However, the office staff are rude. I get interrupted & talked over in less than 30 seconds within calling & not in a friendly way either. Little following through, efficiency & communication since I get half sentences. If the mistake is spotted, it should be taken care of immediately & not passed on to someone else. The 4 people I talked to over the phone this year, really didn’t have time for the phone call in the 1st place since they were in a hurry to... read more
Frequently asked questions about Uropartners
How is Uropartners rated?
Uropartners has a 2.7 star rating with 21 reviews.
When is Uropartners open?
Uropartners is closed now. It will open at 9:00 a.m.
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