Urology OHSU

Paul 

on Google

2 weeks ago

It's been several years since my botched procedure, but it's acting up again, it does a few times a year, so I thought I would warn others. This was not only the worse medical experience of my life but the worse customer service experience of my life. Worse than any rundown, dismissive fast food nightmare. Within a week of the procedure I was in pain and had a hematoma the size of a candy bar. I called the office and was told the doctor would be in touch. This was repeated every day for over a week. Toward the end I would ca... read more

Zachary Goodin 

on Google

2 months ago

Edit: Your boilerplate response is classic marketing jibberish. If you were actually interested in my feedback and improving your business, you would proactively get a hold of me, not pass the buck expecting me to reach out to you. I would probably get stuck in another phone tree for hours anyway. Original: My provider is great - knowledgeable and provides compassionate care. Back-of-house operations has drastically declined over the 6 or so years I've been a patient. Hold times are outrageous, on-line communications are sen... read more

Danny 

on Google

2 months ago

After surgery my follow uo was 17 days. I was in horrible pain. Still am. After my followup I was told my bandage should heve been removed 24 hours that was not listed in my post op care. Dr. Kopapski was very rough and brutal in removing it while I shouted and begged him to stop i was in so much pain i wish I was able to beat the crap out of him. I can mot believe this happened like it did. They have the worzt reviews at this clinic. 

Zachary Goodin 

on Google

2 months ago

My provider is great - knowledgeable and provides compassionate care. Back-of-house operations has drastically declined over the 6 or so years I've been a patient. Hold times are outrageous, on-line communications are sent out at the end of the day, so anything urgent gets a 24hr delay between updates. Maybe they are understaffed. Maybe the systems they have are inadequate. Whatever the cause it leads to crummy service. It's a shame because I really like my provider... 

Gustavo Bessa 

on Google

3 months ago

The worse service ever, the front desk people are terrible. I’m waiting two weeks for them to send a prescribed that the doctor prescribed me and they continue to ignore my messages. Dr Hedges is great but the staff working for him are awful.