Upstairs Downstairs Fine Tile & Stone

fsimon 

on Yellow Pages

13 years ago

After looking at a couple places for backsplash tile, we decided to stop by Upstairs Downstairs to see what they had. To be honest, we almost didn't go there because we thought they'd be way out of our price range. We met Diane and showed her a piece of our granite from our counter (typically, granite for countertops are 3 cm thick) and a cabinet door for color. We looked around at the amazing selection - everything from standard, to unique one of a kind samples. It was almost overwhelming, there were so many options. Luckil... read more

stealofadeal 

on Yellow Pages

14 years ago

Upstairs/Downstairs has a great selection of tile - one of the best selections that I've seen and I've been everywhere searching for tile in the metro west/merrimack valley . The store offers value plus to high end tile and seems to offer every line of tile that was available at the Boston Design Center, but at betterr prices and absence of the hassle of a city drive. . Service was good. Our salesperson Diane was attentive to our needs, and gave us the time/space to wonder thru the showroom and select our thoughts on possibl... read more

chandralamalkood 

on Yellow Pages

14 years ago

The sales person , a older man was very unpleasant ,rude and demeaning. We wanted to get a quote for the granite counter top for our kitchen. He was first of all disinterested in our queries and was perticularly terse and rude. We asked if the sample they had was of the thickeness that a granite counter top would be and he said I cant get a huge slab for you and place it here. This was uncalled for and was a simple question that anyone would ask because their granite selection pieces were extremely thin and looked like tiles... read more

kdesimone 

on Yellow Pages

17 years ago

While the tile selection at Upstairs Downstairs is beautiful, and they are exclusive dealers for some tile manufacturers, the sales staff is very unpleasant. In my case, the salesperson repeatedly told me that I could not install the tiles I chose - even after my installer reviewed and OK'd the materials. Nothing in the store is priced, and the sales person was extremely reluctant to tell me prices on anything. In one case, he did not even bother to give me the correct price for the tile I selected. I was VERY disappointed i... read more