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Upper Valley Behavioral Health
- Healthcare
- Santa Teresa, NM
About this business
Are you looking for a psychiatrist for medication management? Upper Valley Behavioral Health is an expert mental health clinic for adults seeking the diagnosis and treatment for ADHD, anxiety, or clinical depression. Our experts prescribe medication to help with these conditions. Do you need an evaluation for ADHD or testing? Do you need to find a new doctor? We are accepting new patients. We also offer online telemedicine. Our experts provide electronic prescriptions. We look forward to getting to know you and helping you f... read more
Location details
5690 Santa Teresita Dr suite a-2, Santa Teresa, NM, 88008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had an appointment on 2.28.23 @ 1:00 p.m. I tried logging in at 12:58 p.m. and was told my password expired because I was late. After speaking with the gentleman at the front desk, I was told this is customary, normal practice. I was supposed to log on at 12:55 p.m. for the 1:00 p.m. appointment. When I asked to speak with ************************, I was told he was in an appointment with a patient. This makes absolutely no sense. He was supposed to be meeting with me at 1:00 p.m. for a 40-minute appointment. After request... read more
Business response:
We are saddened to see reviews like this that mischaracterize our practice as un-caring. We make every attempt to ensure our patients connect for their appointments on-time. We encourage patients to connect 5 minutes early to avoid any technical difficulties. If patients contact us before their scheduled appointment time, we are more than willing to reschedule them or see how we can help.New and existing patients appreciate our system that ensures they are seen on-time, every-time. Of course, there are patients who prefer th... read more
I had an appointment on 2.28.23 @ 1:00 p.m. I tried logging in at 12:58 p.m. and was told my password expired because I was late. After speaking with the gentleman at the front desk, I was told this is customary, normal practice. I was supposed to log on at 12:55 p.m. for the 1:00 p.m. appointment. When I asked to speak with ************************, I was told he was in an appointment with a patient. This makes absolutely no sense. He was supposed to be meeting with me at 1:00 p.m. for a 40-minute appointment. After request... read more
Business response:
We are saddened to see reviews like this that mischaracterize our practice as un-caring. We make every attempt to ensure our patients connect for their appointments on-time. We encourage patients to connect 5 minutes early to avoid any technical difficulties. If patients contact us before their scheduled appointment time, we are more than willing to reschedule them or see how we can help.New and existing patients appreciate our system that ensures they are seen on-time, every-time. Of course, there are patients who prefer th... read more
I was referred to Upper Valley Behavioral Health by my PCM for an evaluation and treatment. In the midst of a global pandemic, my expectations were realistic going into this, that I would have a long waiting period before I could be evaluated as a new patient, long wait times, Covid protocols, and a long time frame before I would be able to begin treatment. I WAS PLEASANTLY SURPRISED!! Some things that I thought of significant benefit as an El Paso commuter and new patient: 1. When booking my initial consultation, I was seen... read more
Business response:
Wow! Where do we even start to say thank you for your comprehensive review! It is reviews like this that brighten our day and reinforce our desire to help members of our community that are struggling with ADHD, anxiety, or depression. We take customer service very serious and strive to provide the best patient experience. We always take our clients feedback into consideration. While we do have a strict no-show policy, the majority of our clients like it because they NEVER have wait times! You will wait more in an “urgent car... read more
Not a caring place to be when you need help.
Business response:
Ms. V******, Thank you for your feedback. We are disappointed that you had a bad experience with our facility. We fully investigated your concerns and can provide the following information: You are not a registered patient with our facility. Patients are sent appointment reminders through multiple methods including e-mail, text, and courtesy calls. We have no grace periods; this is clearly indicated on the registration paperwork. It is even highlighted on the application. This ensures patients never have wait times and recei... read more
Frequently asked questions about Upper Valley Behavioral Health
How is Upper Valley Behavioral Health rated?
Upper Valley Behavioral Health has a 4.5 star rating with 154 reviews.
When is Upper Valley Behavioral Health open?
Upper Valley Behavioral Health is closed now. It will open at 9:00 a.m.
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