UNOde50 - Ontario

Jennifer Jenkins-Scott 

on Google

a month ago

Complaint. Sent my bracelet in for repair at Sherway Gardens (Toronto Ontario Canada) . Store lost the item using FEDEX. I have had no contact from the store unless I initiate. Told it would be replaced..... keep getting told there is a shipment on hold at the border. Have an email trail of the events! Bracelet sent in April, still no replacement or word from the store. Keep calling no one answers. No proactive emails from the store to keep me apprised of the situation. At this point I should be offered any bracelet I want t... read more

Deni Herrera 

on Google

2 months ago

I don’t recommend the daisy keychain, it broke after three months and with no receipt there is no warranty, even if you show the certificate. 

Sydney Brockie 

on Google

3 months ago

I shipped a ring that was damaged back to head office in New York after being told the ring would be replaced and they took the ring and never responded to emails. Never reimbursed. Never replaced! This company stole my ring! 

Neda 

on Google

5 months ago

Terrible Customer service that I have seen in my life. I purchased items online. it was not fit, and contacted customer service for return, I was told that they are not able to provide return label because I purchased in Canada and they do not support Canada. I payed my self $16 to send it to Toronto store. I posted products and since then no one is answering my email, And I did not get my money back. worst customer service ever 

Roman Lehecka 

on Google

6 months ago

I recently purchased a leather bracelet from UNO de 50 at Sherway Gardens, expecting both quality and customer service to match the brand’s reputation. Unfortunately, the bracelet’s clasp was poorly designed and did not stay secure, causing it to fall off multiple times within an hour of wearing it. When I returned to the store to address the issue, the manager refused to offer a refund, stating it was "impossible" and only offered a store credit. This is not a case of buyer’s remorse - I purchased a defective product that d... read more