University of Rochester Medical Center

Nisa Henderson 

on Google

a week ago

I went to the ER in June of 2024. I have been fighting with the billing department on how to get them paid by insurance for going on 2 years. This hospital sucks as far as the billing department goes. I’ve called and spent hours explaining exactly what they need to do. My insurance says they can’t pay them unless they call. This is getting ridiculous that it’s taken this long. The representative I spoke to this morning was completely rude and dismissive. I’ve been treated so unkindly when I’ve asked to escalate this issue to... read more

Karleigh Driffill 

on Google

3 months ago

This place sucks do not come here. All of the staff are miserable. I have been waiting 4 hours in the ER to get sent back to a room. 

S Nykiel 

on Google

4 months ago

I’m a physician and never have I had such a difficult time getting through to speak with someone on the phone in any health system. I am calling from WI to inform a primary care doctor about a patient of theirs I saw out of state and I couldn’t get through no matter how many prompts I went through or numbers I called. I tried the physicians’s office and the main hospital and after 45 min, never got through to an actual human. I see there are other concerns with this, UofR, you desperately need to revamp your call center. Thi... read more