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Universal Windows Las Vegas
- Windows Installation
- Las Vegas, NV
About this business
At Universal Windows Direct, our customers come first...Everyone says that, right? Not only do we say it, we mean it! Everyone -- from our founders to our production department, salespeople, customer service team, installers -- all of us put customers first. Our mission supports this goal: "Universal Windows Direct's mission is to provide the highest-quality home improvement products at the best market prices possible, while delivering a first-class customer experience.”
Location details
6555 S Valley View Blvd Unit 524, Ste 302, Las Vegas, NV, 89118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The sales presentation, measuring and install was fantastic but I am now faced with needing a track fixed on one of my large sliding glass doors and can’t reach anyone. I have called for 3 weeks and left several messages for Brian but now the office number doesn’t even answer. I reached out to the sales rep and haven’t heard anything back from him either. I was perfectly happy and referred customers to them only to be let down by a service request on my “warrantied” product. I will be happy to change my review if this gets r... read more
I signed a contract with this company on March 18, 2025. The contract calls for the windows to be installed within 6-10- weeks, they aren't. They are horrible at returning calls. Today I was told by the office that they sold the business, and he couldn't give me any information on the installation of my windows. They sure took their deposit. DO NOT do the 0% interest as they bill you up front for the deposit but don't install the windows. I have been calling for weeks trying to get an update on my window installation. Poor c... read more
This company was very responsive, reliable, and professional with our sliding door installation and transom window. The first team that came to install the door & window were timely and worked clean cleaning up their mess as they worked and also after job was completed, we are very happy with their service and product. The second crew that came for the drywall and the frame were very helpful; Bert and Vinny were absolutely amazing to us, I can’t speak highly enough for their efforts to make sure we were all set and happy wit... read more
February twenty second twenty twenty four. I had two installers come to my home today to install three windows. They were very professional. They were on time and complete gentlemen. The work was excellent they cleaned up after themselves. Thank you universal for having great contractors with knowledge. Again thanks Universal I will definitely recommend universal too friends acquaintance and family.
I tried reaching out several time to this company and could not get anyone to call me back. They have someone who answers the phones and said that Brian is the window salesman. Brian never called me back after multiple attempts over several weeks. In addition, I asked for his manager John to call me back and he never called me back either. I bought my windows from them in 2022 and when I had a broken window in 2025, I can't find anyone to get ahold of. I had to reach out to a third party glass company to get my window fixed... read more
Frequently asked questions about Universal Windows Las Vegas
How is Universal Windows Las Vegas rated?
Universal Windows Las Vegas has a 3.6 star rating with 143 reviews.
When is Universal Windows Las Vegas open?
Universal Windows Las Vegas is closed now. It will open at 9:00 a.m.
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