UnityPoint at Home - Cedar Rapids

JustBe Frank 

on Google

3 months ago

My issue is with billing and their online system. Review Title: Poor Billing Practices and Unprofessional Customer Service I have been a patient of UnityPoint at Home for some time and have generally been satisfied with the care. However, their billing department is a major disappointment. Last year I consistently received ChampVA EOBs showing $0.00 patient responsibility. I called billing multiple times and was told my balance was zero. The online portal also showed $0.00 due. I relied on that information. Now, months later... read more

Chastity Kacher 

on Google

5 months ago

Never called or showed up to my grandma's appointment. They are not reliable 

Joyce Harris 

on Google

a year ago

Was having some difficulty getting used to my new cpap machine since I had my old one for 10 years. Talked to the respiratory therapist Ryley and she was so helpful and understanding!!! She gave me extra time to explain the different mask options and was so very sweet! 

Biologyis Science 

on Google

2 years ago

I had a stellar experience with the young woman who helped me. She was knowledgeable, courteous and really friendly. And she was not at all annoyed when I mispronounced her name. ;-) I had trouble with the company I used to use in another state and was concerned she would not be able to get my records and my CPAP switched over but it was no trouble for her. I received the help I needed to obtain my supplies and ensure a good fit. Communication has also been good. They reached out to me when I was due for my supplies and sche... read more

Brian Martin 

on Google

3 years ago

Terrible service. They keep bugging you on the phone. When they say they will get back to you, they don't. But they keep bugging you to buy more supplies. You can't go into their locations, because the hours are Terrible. They no longer open on Saturday and close at 5. How are you supposed to get in there if you have a regular job. One night a little later or Saturday morning would make a lot of sense.