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Umpqua Bank
- Banks
- Portland, OR
About this business
A full service bank for families, businesses and communities serving the American West.
Location details
1745 NE Alberta St, Portland, OR, 97211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This branch is garbage. I switched to Umpqua 5ish years ago to get away from Wells Fargo. I figured a small local bank would treat me right. Since then I’ve had multiple accounts start having maintenance fees out of nowhere. They tell me it was on the fine print. I’m sure the banker who is “no longer with Umpqua” really went out of his way to set me up with the right account …. For making Umpqua money with fees. The website also doesnt have a great user interface. Oh and they recently informed me they lost my data in a data ... read more
Won’t even make change for a local business unless you have an account 🤷♂️
$340 paid in overdraft fees, the tellers responded by saying if you go into the branch you opened your account in, you can talk to someone and they might reverse the fees. That was inaccurate information because the bank manager lady with the bleached hair, avoided talking to me 2 times going to their branch. Lesson learned, don’t bank with thieves.
This is jubilant praise for the bank manager, Jef Atwood, at the Alberta Umpqua bank branch. Jef went full on in providing essential support to an Umpqua member (my loved one) traveling abroad. He was thorough, expert and committed in the assistance he provided. If you’re looking for a person who adheres to traditional values in exceptional customer service Jef is your man!
They froze my acct for 7 days for no reason and never notified me they were doing so or called me to clear up the issue they had. The Bank Protection department put no notes in the file regarding why they froze the acct so I couldn't get any help outside business hours. I called 5 different times and spent hours on this only to find out the issue they were concerned about had been resolved BY THEM 6 weeks prior. They had even sent me a letter. AND the Alberta branch was supposed to notify me and never did. I have had no acce... read more
Frequently asked questions about Umpqua Bank
How is Umpqua Bank rated?
Umpqua Bank has a 2.9 star rating with 28 reviews.
When is Umpqua Bank open?
Umpqua Bank is closed now. It will open tomorrow at 9:00 a.m.
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