UM BWMG - Primary Care at Hanover

Gabriela Owens 

on Google

3 weeks ago

I’m extremely disappointed with the customer service we have consistently received from one receptionist at this office, whom her manager identified to me as “Allison.” Every interaction we have had with her—whether checking in, checking out, scheduling follow-up appointments, or obtaining referrals—has been met with an attitude that makes us feel as though we are inconveniencing her simply by needing assistance. One experience in particular really stood out to me. My husband was extremely ill at the time, and I was speaking... read more

Justin Gray 

on Google

a month ago

I came once and will NOT be returning. Fidelia Tanyi was condescending and very rude. She refused a test I asked for and provided no justifiable cause and reason. I also believe they canceled my follow up appointment because of it. And I asked to speak to the manager and they didn’t email me back either when I sent a complaint overall piss poor care. 

Toki 

on Google

2 months ago

Dr left then they cancelled all my appointments. When I found out that they would not take me they also did not refil my medication then told me I'm sol. Heart racing from lack of heart meds trying to figure out what to do. 

Gregorio J 

on Google

3 months ago

I cannot be convinced Umm-Ul-Banin really cares for her patients. Complete disregard displayed for concerns and questions I have for her. I do not recommend her. 

Kelly Hayes 

on Google

3 months ago

I was a long time patient at this practice until I was abruptly cancelled. Apparently my primary doctor left the practice. He had been there many years. Instead of calling and rescheduling me they straight out cancelled my appointment with vwry little notice. I had visited the week before and had bloodwork done and had already heard my doctor had left. I had assumed I would just be rescheduled with a replacement.