Ultra Custom Pools

John H 

on BBB

10 months ago

Do not use this company. They took almost 1 year to complete our build. Failed half the inspections with the city. Plaster in the pool had to be repaired within 4 months of water in the pool. Coping on half the pool popped up after 6 months then again less then 2 years and they won’t warranty the poor workmanship. They messed up the fire pit area which ended up having to raise the floor so we lost our seating space. Had benches already built that couldn’t be used anymore. The led lights don’t work and haven’t working properl... read more

Chris G 

on BBB

3 years ago

Engaged with Ultra Custom Pools ("UCP") in 4Q’20 to design our dream backyard. We signed a contract with UCP on March 3, 2021. The sales process was seamless and the design was perfect and engagement/communication was high, we were spending $140k. Our project consisted of a phased approach with an overall plan, goal to complete the pool and then stub out a fireplace with gas/electrical line and outdoor bathroom with plumbing for a toilet, sink and shower with electrical. The dig began on March 11. There was a quick start to ... read more