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Ultimate Travel Store
- Transportation Services
- Bartlett, IL
About this business
Ultimate Travel Specializes in Business and Leisure travel and Vacations. We pride ourself on our knowledge and experience in the destination wedding planning and organization. Being a full service travel agency means we are equipped to assist you with all of your travel needs. Everything from airline and train reservations to hotel accommodations, rental cars, transfers, group and corporate Travel needs, all-inclusive resorts and cruises. Each of our services is designed to meet the highest expectations. Tell us where you w... read more
Location details
955 IL-59, Bartlett, IL, 60103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am still waiting on my refund in the amount of $1936. I purchased a vacation with Kelli for $1936, for an all inclusive resort stay at the *** in Puerto Vallarta; 11/10-11/16. The night before we were to leave for our vacation, Kelli contacted me and stated that the hotel was offering a lower deal for everything included and because I had purchased the insurance it included price match. The offer was to pay *** directly the full amount that included airfare, hotel, everything $1125.60 and that I would be saving $810.40. I ... read more
Business response:
We are working with the bank for the refund of the funds to Ms. ***** and have been in constant contact with her regarding her booking. I spoke with Ms. ***** this morning and advised her of the status and assured her follow up. We have also sent correspondence to the guest relations department at the resort to address her concerns while on property. Again, we advised Ms. ***** we would advise of once we have a response.
! ! ! * *DO NOT use this agency/Kelly…I repeat DO NOT use this agency/Kelly* * ! ! ! My group (2 couples) was looking for an agent that can help us with booking a trip to the Bahamas. Kelly was our agent. We booked an all inclusive trip through her. Two days before the trip, Kelly called us to let us know that she found a better deal for the trip…she stated that since the hotel is not fully booked, they are giving out a “promotion price”. She told us that if we wanted to save some money, she would have to rebook the trip, re... read more
Business response:
Ms. ******* disputed all of her and her companions charges, as she also works for the bank that her card is issued through. She insisted on a refund even after the disputes were processed and provisional credits were issued from her card company. All documentation from the airlines and hotels regarding refunds is available for review, as well as the invoicing showing the lower price available for all passengers. These charges were made by the vendors directly to the customers. Numerous emails were received and forwarded on t... read more
Frequently asked questions about Ultimate Travel Store
How is Ultimate Travel Store rated?
Ultimate Travel Store has a 1.5 star rating with 15 reviews.
When is Ultimate Travel Store open?
Ultimate Travel Store is closed now. It will open tomorrow at 9:00 a.m.
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