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Ulta Beauty
- Beauty
- Fremont, CA
About this business
Ulta Beauty is the United States' largest beauty retailer & premier destination for cosmetics, fragrance, body, skin & haircare products. Shop over 25,000 products from approximately 500 brands across all price points including Tarte, Redken, TULA, & Valentino. Plus, exclusives like Kylie Cosmetics, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers vegan, clean, cruelty-free products in sustainable packaging with brands committed to making a positive community impact. ... read more
Location details
43806 Pacific Commons Blvd, Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I am so disappointed in Ultas customer service and return policy. Being forced to give up your name and number every time you go to the register is annoying. And, being forced to have your name and number in the their system to process a return, even when you have a receipt and its within 30 days (really 2 days), is the dumbest policy in retail.The associates make you feel bad about not wanting to give your name and number. Its like their jaded because of other bad customers, probably less than 2%. Why cant they just take no... read more
Business response:
Hi Sally! We're very sorry to hear this about your recent visit to our Ulta store. We'd like to connect and discuss this further with you. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
I have ulta rewards I shop online and In the store I had seen some things I wanted purchase I went back to check out my cart. There was a box stating if you feel there is a error contact ******************** at this number basically blocked. I contact them send a screenshot how can I send a screenshot if I am blocked. This company really sucks. And customer service isnt any better. So they can keep me blocked and I will spend my money with *******.
Business response:
Hi there. If you have any additional feedback to share, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email atgethelp@ulta.com, so that we can assist you!
Package was sent to wrong address. When I contacted Ulta, their response was too bad for me. Scam business.
Business response:
We're truly sorry to hear that your order ended up sent to the wrong address, Kimberly, and we sincerely apologize for any disappointment or frustration. Because we begin processing orders immediately after you confirm the information and select PLACE ORDER, we're unable to modify or cancel orders, as shared publicly in our online shipping policy. We highly recommend updating your account information so your new address is on record, and be sure to always double-check your info before clicking PLACE ORDER. We appreciate you ... read more
have been a ******** Member at Ulta for years. I am willing to pay premium prices because I know the customer service has always been on point. Over the last year, my orders have arrived atrocious. I understand ***** was a real thing, but the service level to rectify the issue should be top notch.In the past year, I have received product exploded in the box, another with a cracked dropper, another item missing from my order, and multiple free gifts with empty tubes and no product (Read: expired).Today, I received an order fo... read more
Business response:
We always want our guests to feel valued and appreciated in our store and strive to provide the best service possible. We are so sorry to hear this about your recent conversation with us. We truly value your feedback and invite you to reach out to us at your earliest convenience either via Facebook Messenger, Instagram Messages, or Twitter Direct Messenger regarding your experience if you have any additional concerns.
Beware of signing up for a Rewards account with this company. I unfortunately did sign up for one. I started getting bombarded with multiple email daily, despite not opting into emails. When I tried to unsubscribe, it forced me to sign into my account, which then said I was not subscribed for emails. When I then called customer service, the automated lime asked for all sorts of information I had not previously given them, including my social security number. When I finally reached a customer service representative and gave h... read more
Business response:
We're truly sorry to hear this, Elle, as we never want our guests to feel obligated to receive emails and marketing from us. We appreciate your honest feedback, as it allows us to improve and create better shopping experiences for our guests. If you ever need help with anything else, please don't hesitate to contact our Guest Services team by calling 1-866-983-8582, emailing gethelp@ulta.com, or messaging us on Facebook, Instagram, or Twitter.
i am not going to purchase anything from them again! It is my daughter-in-law's favorite store so I usually make at least one purchase a year for a gift for her. *** *******! I had trouble placing an order because their coupon code would not work. After giving me two more codes that did not work, they would not give me anymore and somewhat dismissed me. i asked are you going to give me another code. She said I already gave you two. I told her I would not place my order nor buy again from them. NO response. Obviously my busin... read more
Business response:
We're truly sorry to hear this, Erica, as we always want our guests to feel appreciated and valued no matter how they choose to shop with us. We're thankful for your honesty as it allows us to improve and create better shopping experiences for you. We hope we'll be able to delight you in the future, and if you ever need help with anything else, please contact our Guest Services team by calling 1-866-983-8582, emailing gethelp@ulta.com, or messaging us on Facebook, Instagram, or Twitter.
ZERO STARS 06/20/2021 This order was made online on June 6. Every time we call they say, “Your order shows delivered. It should be there tomorrow. If it does not arrive please give us a call.” This is unacceptable. They are stating since the package shows as delivered they cannot [WILL NOT] provide a refund. The wait period according to them and nowhere on their website has changed from 8 days to 12 days and increases with every call. We have been disconnected three time and refused access to a supervisor. All this over a $2... read more
Business response:
We sincerely apologize for any frustration or confusion, Alexandra. Please know our teams are looking into your order, and they'll update you via email when they have additional details. We appreciate your patience as we continue to investigate, and we'll try and have a resolution as soon as we can!
I put in my order and payed using ***** Pay My billing address Was correct My shipping address was an old address When I recognized it was the wrong shipping address I immediately called Ulta customer service And was told that she could put in a ******* to cancel my Order but it wasnt guaranteed.I was also told this was human error and I should have looked.Who trains theses people I didnt even want a cancel I just wanted the address modified. I got nothing but attitude and horrid customer service.Im a ******* and they lost m... read more
Business response:
Thank you for reaching out and sharing your experience, Tiana. To serve all of our guests better, ULTA.com will begin to process your order immediately after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted. Your feedback will be shared for possible future changes.
After ordering online from Ulta, as well as shopping in the store, I was informed that my online account was shut down and I would no longer be able to order online. I got an email stating that due to my order characteristics and not following that of a typical guest for products for themselves that my online account was closed. Puzzling since I was trying to order the same products that I normally do. Customer service is of no help. They told me that once IT makes a decisions it is permanent. They invited me to shop in the ... read more
Business response:
Hi Marcia. This isn't what we want to hear. If you have any specific complaints or more details to share about your experience, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.3 star rating with 675 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 10:00 p.m.
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