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Ulta Beauty
- Beauty
- Manchester, NH
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
1500 S Willow St, Manchester, NH, 03103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
If I can give a zero I would. Absolutely HORRIBLE customer service!! The app had a glitch and I contacted customer service to help ship the missing item and they said nothing they can do. 352 bad reviews, you think they would provide better service to customers. I was a loyal platinum member but I will now be taking my money to Sephora.
Business response:
We understand your frustration, Fahmi, and are sad to hear you weren't able to receive the free gift with purchase. Gift with purchases do need to be added to the order at the time the order is placed, and we see our team was able to assist you to make up for it. We hope your next experience with Ulta Beauty is a positive one.
All I wanted was 2 bottles of ************************* shampoo. My sale was denied because I wouldn't volunteer my personnel information to the cashier. She kept saying "that's how we do our returns" and I said how about a receipt.
Business response:
So sorry you had this experience, ***! While our rewards accounts make it easier to shop and complete returns, youre not required to provide this information to purchase with us, and it's definitely not our intention to make our guests feel uncomfortable by asking for it. We've passed your feedback along so we can improve this process at checkout going forward.??
I placed a $200 order on 11/17/21 and saw that today it was delivered yesterday, 11/19/21. Only, it wasnt delivered to the address I entered into the shipping address form in the order. Somehow, the order processed with my old address listed to ship to. Which is an apartment I havent lived in for well over a year and is hours away from where I currently live. I know for a fact that I didnt enter that, as I remember seeing it and fixing it, then double, triple checking that it was fixed. I have chatted online, called, and ema... read more
Business response:
Thank you for sharing your experience, *******. We will be reaching out via email to discuss further details with you.
I completed and online purchase at the end of October totally over $400 with expected delivery on 11/1/21. I did not receive the package on this date although it says it was delivered. I have a video doorbell system that does not show a delivery attempt by the shipping carrier UDS (not **** at any time during that day. I immediately contacted Ulta and was told that I had to wait 3 business days after the supposed delivery date before anything could be done. After several emails and phone calls, Ulta has determined that UDS h... read more
Business response:
Thank you for sharing your experience, *****. We will be reaching out via email to discuss further details with you.
After receiving gift cards to purchase a brand new $600 item from ULTA beauty I went to the store to purchase the item where the manager of the store told me that they were would not accept all my gift cards, they told me to cal guest services by myself instead of offering to assist with this issue. When on the phone with guest services they advised me that they can merge my gift cards together so they can be accepted in the store. After 5 days 5 phone calls and 7 hours on hold I still do not have a resolution to my issue. E... read more
Business response:
We always want our guests to have an enjoyable and relaxing time when they shop with us, so we're sorry to hear this about your visit, ******* We appreciate you sharing your experience, as the satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
Absolutely HORRIBLE customer service with **************************. I ordered 2 Pixar cases and they shipped me 4. I called to pay for the other 2 since Christmas is coming up and they absolutely refused and demanded I ship them back, I told them to schedule the carrier to pick them up at my house, they said no I had to take them to the shipping location to be shipped. When I expressed to them that I thought that was inconvenient for me they in so many words told me it wasn't there problem. I was just trying to honestly pa... read more
Business response:
Hi *****. We are so sorry that this was your experience with our guest services team. We understand your frustration in this situation. While it does look like our team sent you a pre-paid shipping label, we understand if you would rather not venture to **** to mail the items back. Feel free to keep the bags, on us, as an apology, if you would like!
Same issue as the below. I spent $80.00 on two items and there was an error in the shipping address. I contacted customer service and they said since item is marked as delivered there is nothing they can do. I was told a manager would call me twice and no one ever called. Literally the worst customer service for such a large company. I will NEVER shop here again.
Business response:
We always strive to provide the best service possible to our guests, so we're sorry to hear this, *******. Per our shipping policy, we are unable to change addresses once the order has shipped. Your feedback is appreciated and will be used to improve our processes to create better visits in the future.
I ordered over $500 worth of products from them online and did not receive the shipment. I spoke with their customer service multiple times and they refuse to help at all because they say that the item was marked delivered. I obviously did not receive it and have cameras set up all over so it does not matter what *** claims because the item was not actually delivered and am amazed that a company of this size would have such horrible customer service. I would not recommend doing business with them.
Business response:
We're sorry to hear you haven't had the smoothest experience, ******** While proof of delivery was provided, we're glad to see that ***** Services had reshipped the order as a one-time courtesy. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. Thank you for reaching out.
The hairdresser bleached my whole hair ORANGE when I asked for some caramel highlights, and I came in the store as a brunette. I called back asking to please get my money back, because that turned out to be not at all what I asked for, also my hair was fried ( a mistake I wouldnt even make at home by myself), I had to call sick work because I couldnt leave the house in those conditions. When I called first they insinuated that I was lying, then they asked me to send the inspiration pictures that I showed to the hairdresser t... read more
Business response:
We're sorry to hear this about your Salon experience, Giulia. We appreciate you sharing your feedback as we're always looking for opportunities to improve our service. Our team is currently reviewing your experience and will be providing a followup shortly.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 3.1 star rating with 1,158 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
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