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Ulta Beauty
- Beauty
- Glendale, WI
About this business
Ulta Beauty is the United States' largest beauty retailer & premier destination for cosmetics, fragrance, body, skin & haircare products. Shop over 25,000 products from approximately 500 brands across all price points including Tarte, Redken, TULA, & Valentino. Plus, exclusives like Kylie Cosmetics, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers vegan, clean, cruelty-free products in sustainable packaging with brands committed to making a positive community impact. ... read more
Location details
5654 N Bayshore Dr Ste F-118, Glendale, WI, 53217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Ive ordered with ULTA in the past and have not encountered any issues BUT just recently order and they gave me the run around on trying to get this matter resolved. On August 28 I placed an order and didnt realize they still had my old address but I ended up calling and emailing them to correct the mistake and they failed to respond till it was too late to change or cancel my order so I proceeded on to contacting the shipper directly since ULTA had told me that they also had already shipped my order that was THEIR EXCUSE of ... read more
Business response:
We're sorry to hear the disappointment, *******, and appreciate your direct feedback. While order modification is not a service we currently offer, we are always looking for new ways to improve our services and system's capabilities. This experience will be shared with the appropriate teams. Thank you.
I took my niece here today, to get her hair cut and colored for her birthday. Had a great experience, thanks to ******* He's amazing, and my niece's very happy. And she's hard to please lol. So thanks again ******* We will be back to see you.
Business response:
We appreciate the kind words, *******! We'll make sure the team hears this, can't wait to see you both again soon!
I visited store #*** (************************************ East *******, ** *****) on 8/13/2021. Went in to buy shampoo, paid and left. It was a very quick and short visit. However a few days ago I received a letter from ************* saying my application for the Ultamate rewards card was declined due to the info I provided when I applied did not match what they had. I DID NOT apply for a card nor was I even asked to. I believe the cashier who checked me out filled out an application for me. Just want to warn other shoppers... read more
Business response:
Thank you for sharing your experience, *******. As part of the normal course of business, retailers and other merchants routinely conduct soft credit inquiries to extend promotional credit card offers such as pre-approval offers. These soft inquiries have no impact on your credit score. We researched your complaint and determined that since the soft inquiry was blocked by your credit bureau, no preapproval offer was extended and thus there was no impact to your credit score. No credit card application was submitted on your b... read more
Used a terrible shipping service that damaged my package and didn't deliver it.Called ulta and customers service rep said it'll be reshipped with expedited shipping. 4 days later, I contact them again asking where my package is. They stated it's out of stock and didn't care that they wasted my time. The item was a gift for someone and they royally effed up. They don't offer any compensation for their inadequacy. Don't buy from them or trust them to get you your product.
They discriminated against me and sold me defective products. They tampered with the products on purpose to harm me. And I can't use the products I spent money on. They are damaged and vandalized. The facial cleaner is tampered with. Ulta beauty. Com put chemicals in there and affected my skin. Hate crime!
Business response:
We value your feedback. Our policy clearly outlines procedures on cataloguing and properly disposing any product that is used in all of our stores. If you have a concern, we would like to know more. We invite you to contact our ***** Services directly us so we can connect. We can be reached via ******** Messenger, Instagram ********* ******* Direct Messenger, phone at **************, or email at *********************************** Thank you.
I order $60 worth of stuff from Ulta on August 19, at check out I was told it will arrive by the 25th. It's the 25th no package and my $$$ was taken. Called it for an update told yes you now have to wait till September 3rd to get your items because it's in our warehouse and the carrier hasn't come to pick it up. So 1 month for a stupid order of $60. Company doesn't want to cancel my order because it's in their warehouse, NOT my house. Ulta employees don't want to help they only want to waist my time. $60 for a false promise ... read more
Ulta charged me a late fee after I called and paid the total and closed the account on my credit card!!!! Terrible service and BS
Business response:
We sincerely apologize for any frustration, ******. As our credit cards are handled by our partners at ********************** we recommend contacting them directly for the best solution. You can do so by calling ************.
For any considering shopping at the Ulta store in *********** ** (********************), I would recommend to go elsewhere. Whether busy or slow, it's usually difficult to find help, & once you do they may be super rude, like one manager I dealt with recently (I believe on Aug 5th 2021). Shortly before dealing with her, I went to buy a product there a few days before but couldn't because they had what they deemed a 'global' tech issue that prevented them from accepting credit card transactions so they required cash only *** ... read more
Business response:
We're truly sorry to hear this, ******, as we always want our guests to feel welcomed and valued each time they shop with us. We appreciate your honest feedback as it allows us to improve and create better shopping experiences for you. If you ever experience anything like this again, please reach out to us via ******** Messenger, Instagram ********* ******* Direct Messenger, phone at **************, or email at ***********************************
I placed an order last week and it's being delivered to the wrong address. I have tried many times changing my address online and over the phone and it's still not right. Now my package is being delivered to MA instead of MI. I have wasted my entire day trying to get the package rerouted and I have made zero progress. I used my birthday coupon and extra points your were offering and now I being told by the chat.. If package is refused delivered or return the package by themselves, once the order returns to the warehouse you ... read more
Business response:
We sincerely apologize for any disappointment, ******. We are not able to refund you for this order, as it was sent to the address provided during check out. We do apologize as we know that this can be a frustrating situation. Please know that if the package is returned to us as a return to sender delivery, we will issue a refund within 30 business days of receiving back!
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 3.2 star rating with 1,143 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
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