Ulta Beauty

2.6

Beauty
Mt Pleasant, WI

About this business

Beauty

Location details

5630 Washington Ave Unit 131, Mt Pleasant, WI, 53406, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 8:00 p.m.
Tue	10:00 a.m. to 8:00 p.m.
Wed	10:00 a.m. to 8:00 p.m.
Thu	10:00 a.m. to 9:00 p.m.
Fri	10:00 a.m. to 9:00 p.m.
Sat	10:00 a.m. to 9:00 p.m.
Sun	9:00 a.m. to 7:00 p.m.

2.6771 reviews

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Bianca S

5 years ago

False Advertising and Bad Customer Service. Read Why: Sadly, I no longer trust to do business with Ulta and neither should you. Here’s why: I purchased this OPI hand mask that was clearly a 6 count/pack, but Ulta only sent me 1... The quantity of 6 was clearly stated in the product description, advertised product quantity, product photo, even my order packing slip! See attached photos for evidentiary support. Furthermore, the item was on sale from nearly $60 to $14… Another clear indication that this product is a 6-pack. Eve... read more

Business response:

Hi Bianca. We are sorry to hear that this is how you feel about your Ulta experience. We would be happy to look into the matter further for you on one of our guest service platforms. Feel free to reach out with your order number either via Facebook Messenger, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.

Yesenia L.

5 years ago

I placed an order from Ulta on November 03,2020. Which I needed by November 20 since it was a gift for my teenage daughter. I contacted them on the date I was suppose to receive which was the November 10,2020 which I did not. I have contacted them multiple times since it is an order that cost me $235.98. And the main factor that I do need the items since it’s a gift. The first time I contacted them they stated that if I did not receive within 3 days to contact them back and they would reship. Which I was already getting worr... read more

Business response:

We're sorry to hear that you were disappointed by your experience with us. We're always looking to improve our services, so we appreciate your honest feedback. Please reach out to our Guest Services team at your earliest convenience either via ******** Messenger, ******* Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com with more details so we can connect with you further about your concerns.

Kimberly V

5 years ago

My daughter had an appt for a full highlight at the Ocala, Fl location. When we arrived the girl Raven started the highlight and got halfway done and stopped and went and worked on someone else for 45 minutes. Then she came back and put the other half of the highlights in and washed out the bottom half which was now yellow instead of blonde. So at that point we had to wait the entire processing time all over for the top of her head which should've been done to begin with! Then she tells me she will have to put toner in her h... read more

Business response:

Hi Kimberly! We're very sorry to hear this about your experience as we want all of our guests to leave our Salon loving the results of their service. If you haven't already connected with our Guest Services team to discuss this further, please reach out at your earliest convenience either via ******** Messenger, ******* Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.