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Ulta Beauty
- Beauty
- Mt Pleasant, WI
About this business
Location details
5630 Washington Ave Unit 131, Mt Pleasant, WI, 53406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I used the app to order some skincare that totalled almost $120. I had selected to pick up at my nearest location, as I had many times before. I placed the order in the morning, and drove that evening after work to receive the items, as I needed them before I left the next day out of town for work. The lady at the counter verified my ID, but could not find the order. I checked my email, but then thought it may be in the app as i had recently downloaded to make ordering easier. Somehow when I was filling in the pick up person... read more
Business response:
Hi *******, thank you for sharing this experience with us. We apologize for any inconvenience and concern this situation may have caused you. We do see that our ***** Services teams have assisted you and processed a refund for your order which was delivered to the incorrect address. We highly recommend updating your account information so your new address is on record, and be sure to always double-check your info before clicking PLACE ORDER. We sincerely hope your next experience with us will be a more positive one!
I had placed an online order and they sent only one item and on the packing list it did not include two of my other items. I messaged and emailed back and zero response so I ended up calling the following morning. The lady I had spoke to expedited the missing items. To this day, I have still not received my missing items. I called them and they said the expedited day was Wednesday and it came and went and still nothing. *** called yet again and they still proceeded to tell me it was in transit and still nothing has been rece... read more
Business response:
We always want our guests to have an enjoyable time when they shop with us, so we're sorry to hear about your experience, *****. We have verified that our guest services team looked into your order, and they advised you of the shipping timeframe. If you still have not received these items, please respond to the email from our team which will be sent shortly. We're happy to help.
I had placed an online order and they sent only one item and on the packing list it did not include two of my other items. I messaged and emailed back and zero response so I ended up calling the following morning. The lady I had spoke to expedited the missing items. To this day, I have still not received my missing items. I called them and they said the expedited day was Wednesday and it came and went and still nothing. *** called yet again and they still proceeded to tell me it was in transit and still nothing has been rece... read more
Business response:
We always want our guests to have an enjoyable time when they shop with us, so we're sorry to hear about your experience, *****. We have verified that our guest services team looked into your order, and they advised you of the shipping timeframe. If you still have not received these items, please respond to the email from our team which will be sent shortly. We're happy to help.
I had placed an online order and they sent only one item and on the packing list it did not include two of my other items. I messaged and emailed back and zero response so I ended up calling the following morning. The lady I had spoke to expedited the missing items. To this day, I have still not received my missing items. I called them and they said the expedited day was Wednesday and it came and went and still nothing. *** called yet again and they still proceeded to tell me it was in transit and still nothing has been rece... read more
Business response:
We always want our guests to have an enjoyable time when they shop with us, so we're sorry to hear about your experience, *****. We have verified that our guest services team looked into your order, and they advised you of the shipping timeframe. If you still have not received these items, please respond to the email from our team which will be sent shortly. We're happy to help.
I had placed an online order and they sent only one item and on the packing list it did not include two of my other items. I messaged and emailed back and zero response so I ended up calling the following morning. The lady I had spoke to expedited the missing items. To this day, I have still not received my missing items. I called them and they said the expedited day was Wednesday and it came and went and still nothing. *** called yet again and they still proceeded to tell me it was in transit and still nothing has been rece... read more
Business response:
We always want our guests to have an enjoyable time when they shop with us, so we're sorry to hear about your experience, *****. We have verified that our guest services team looked into your order, and they advised you of the shipping timeframe. If you still have not received these items, please respond to the email from our team which will be sent shortly. We're happy to help.
I had placed an online order and they sent only one item and on the packing list it did not include two of my other items. I messaged and emailed back and zero response so I ended up calling the following morning. The lady I had spoke to expedited the missing items. To this day, I have still not received my missing items. I called them and they said the expedited day was Wednesday and it came and went and still nothing. *** called yet again and they still proceeded to tell me it was in transit and still nothing has been rece... read more
Business response:
We always want our guests to have an enjoyable time when they shop with us, so we're sorry to hear about your experience, *****. We have verified that our guest services team looked into your order, and they advised you of the shipping timeframe. If you still have not received these items, please respond to the email from our team which will be sent shortly. We're happy to help.
I had placed an online order and they sent only one item and on the packing list it did not include two of my other items. I messaged and emailed back and zero response so I ended up calling the following morning. The lady I had spoke to expedited the missing items. To this day, I have still not received my missing items. I called them and they said the expedited day was Wednesday and it came and went and still nothing. *** called yet again and they still proceeded to tell me it was in transit and still nothing has been rece... read more
Business response:
We always want our guests to have an enjoyable time when they shop with us, so we're sorry to hear about your experience, *****. We have verified that our guest services team looked into your order, and they advised you of the shipping timeframe. If you still have not received these items, please respond to the email from our team which will be sent shortly. We're happy to help.
I had placed an online order and they sent only one item and on the packing list it did not include two of my other items. I messaged and emailed back and zero response so I ended up calling the following morning. The lady I had spoke to expedited the missing items. To this day, I have still not received my missing items. I called them and they said the expedited day was Wednesday and it came and went and still nothing. *** called yet again and they still proceeded to tell me it was in transit and still nothing has been rece... read more
Business response:
We always want our guests to have an enjoyable time when they shop with us, so we're sorry to hear about your experience, *****. We have verified that our guest services team looked into your order, and they advised you of the shipping timeframe. If you still have not received these items, please respond to the email from our team which will be sent shortly. We're happy to help.
I had placed an online order and they sent only one item and on the packing list it did not include two of my other items. I messaged and emailed back and zero response so I ended up calling the following morning. The lady I had spoke to expedited the missing items. To this day, I have still not received my missing items. I called them and they said the expedited day was Wednesday and it came and went and still nothing. *** called yet again and they still proceeded to tell me it was in transit and still nothing has been rece... read more
Business response:
We always want our guests to have an enjoyable time when they shop with us, so we're sorry to hear about your experience, *****. We have verified that our guest services team looked into your order, and they advised you of the shipping timeframe. If you still have not received these items, please respond to the email from our team which will be sent shortly. We're happy to help.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 741 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 9:00 p.m.
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