Ulta Beauty

Angela G 

on BBB

4 years ago

I ordered $200 worth of product from Ulta. The delivery status is delivered but I never received my package. I contacted Ulta and it took them a week to tell me they won’t do anything because the delivery service said it was delivered. I filed a complaint with Ulta and ***** ****. The driver left my package in the lobby of my apartment building instead of in the package room as instructed. The delivery person claimed to have taken a picture of my package being delivered but neither ulta or l**** **** can show me, and if he/s... read more

Cassie 

on BBB

4 years ago

Well I’ll repost it since my original post was taken down. I ordered the dyson complete styler on 2/4/21. I have called the phone number sent via my order email ending in 8582 twice this week and no one can give me any info on the location of my dyson. It hasn’t even shipped yet. When I ordered it, it said it would be delivered by 2/12/21. Today is 2/18/21 and I still don’t have it. I was told TWICE this week that I would receive an email “shortly” about an update on my order with expedited shipping which I still don’t have.... read more

T. R. 

on BBB

4 years ago

If I could provide zero stars for customer service, I would. I placed an order with Ulta valued at more than $200. I received notice that ********* had delivered the parcel but I did not receive it. I contacted Ulta and even sent photos to prove that my front door does not match the photo provided by *********. They refuse to reship or refund. They even went to far as to tell me to take it up with *********. ********* has told me to contact the seller so I'm now effectively in an infinite loop. I called customer service seve... read more

Cassie P. 

on BBB

4 years ago

The customer service is awful in store and via the phone. I ordered a ***** complete hair styled 2/4/21 and it said it would be delivered 2/12/21. Today is 2/16/21 and it hasn’t even shipped yet! I called they said I will receive a new email which I have yet to receive with a new shipping label and they are “discussing” with management about getting me a discount for something that ISN’T my fault! I USE to be an avid ULTA customer but they are going down hill quickly! 

Lindsey G 

on BBB

4 years ago

I am so upset with Ulta. I have been a member for over 10 years, literally since I started buying makeup. I think I bought my very first ever lipstick from Ulta. Anyways, I am a diamond member and I spend more than enough to be treated like a valued customer, but instead have been given the run around all day long. Apparently I have been banned from shopping online because a rep told me that an order I placed through ******was disputed even though that was never my intention. ******had charged my boyfriends card instead of m... read more

Jgress 

on BBB

4 years ago

I wish it were possible to give this company zero stars. They participate in false advertising online and try to explain it to you in a way that makes it seem like you didn't get scammed when that's exactly what happened. I purchased an order online 1.27.21. The promotion for the NYX Professional Make Up Micro Brow Pencil read "Buy 2, get 1 free. Add 3 items to qualify." So, I purchased 2 of the brow pencils, and 2 more items, totaling a purchase of 4 items. I received my package in the mail and only received 2 eyebrow penci... read more

Lisa H 

on BBB

4 years ago

I wanted to share my disappointing experience with my online purchase that arrived at the beginning of December 2020. When I opened the package, I was surprised to see only 1 of my 8 items in the large box. I looked at the packing slip to see if I was getting another box with the rest, but the packing slip said all 8 items were in there, when they clearly were not. I called customer service to share my findings and spoke with Jen. Jen looked to see if the other 7 items were in stock and said they were, so she could have thos... read more

Samantha J 

on BBB

4 years ago

Horrible customer service. They do not care to help when a package is stolen. Neither will they refund wrongly delivered items. You cannot email them. You can only call them. Their customer service is backwards, convoluted, and very uninterested in actually providing help. They do NOT care about their customers! 

david p 

on BBB

4 years ago

Went into Ulta in Fort Collins, Colorado with my daughter to purchase a $7.00 item. During checkout, they wanted her full name, date of birth, address and phone number. When I told them no thanks, they said without all that info, they can not provide a return if my daughter doesn't like it. My daughter is a Minor and I am pretty sure it's illegal for them to ask for all that from a minor. Their return policy on the wall doesn't say anything about needing all that info, but they insisted they would not take a return without i... read more