Ulta Beauty

Arshia D 

on Google

5 days ago

Today, my friend and I visited the Ulta at Fashion Fair looking for the Dr. Malaxin stick. Jazmine was working alone at the counter, so we asked if she could help us find it. Unfortunately, she was not very helpful and made us feel like we were bothering her by asking for assistance. When she told us the product was out of stock, we asked if there was a similar product she could recommend. She didn't seem interested in helping us or offering any alternatives. I was disappointed by the level of customer service we received. E... read more

Jennifer Garcia 

on Google

a month ago

Is the absolute worst location ever. I had booked an appointment in advance just to get my hair done, called them and apologized to them for being late because parking was a nightmare, the person on the phone said okay I will let your stylist know and by the time I got there they canceled my appointment. In all my years I never gave poor customer service when i used to do customer service. The manager canceled my appointment while I was on the phone because she was the only one answering the phone. I know this because one of... read more

Adamaris Duran 

on Google

a month ago

Went in to get a couple restock on my faves and may I say the staff was impeccable! Especially a young lady who I believe was named Susan? She was very kind and accommodating to my needs as a customer. I will be coming back! 

Sandy Havlik 

on Google

a month ago

My husband and I recently (today) visited this location for a beauty 'emergency' with my teen. The lack of service was disappointing from the start; we walked the store looking for pimple patches while staff chatted or walked past us without offering assistance. When I reached the register, the experience turned from unhelpful to hostile. While the initial cashier was fine, she walked away mid-transaction to answer the phone. I then stood at the counter with my cash laid out, waiting for the manager, Susan, to assist me. Whe... read more