UCLA Health Santa Monica Behavioral Health

Nick D 

on Google

a year ago

I was billed over $1100 before insurance, almost $700 after insurance, for a telehealth appointment with my psychiatrist that was basically just a med check-in. "Are the meds still working? Yup? Great." Couldn't have lasted more than 15 minutes. How is this legal? It is unconscionable to gouge a patient for this much money for something so minor. I have received actual medical procedures at other UCLA health centers (a cyst removal requiring anesthesia and, you know, actual work on the part of the physician) and paid a fract... read more

Kaiti Dalton 

on Google

a year ago

Canceled my appointment without telling me. Told me they had an opening at Culver City location, so I drove 30 minutes to get there. When I arrived they told me that the appointment was canceled and that they didn’t know why and I could call this location I called and they told me that they weren’t familiar with my insurance I asked him why didn’t they call me or email me and they said they sent me a message in the app I do not have. As a behavioral health facility it surprises me that they are this unsympathetic towards the... read more

Ta-Chung Ong 

on Google

a year ago

It can take a long time to schedule an appointment if you're a new patient. The two therapists I met were both great. The psychiatrist though...I guess it's ok if you just need someone to manage your medication, because pills seem to be the only things they are happy to give you. 

Jaya Lin 

on Google

a year ago

Disorganized place with constant shuffles of therapists transferring in and out that causes scheduling mayhems - i had a therapist that decided to switch career halfway; another therapist that transferred out the place due to overwhelming sessions; On top of that, the Irritated receptionist whose attitude is very clearly to get you off the phone cannot provide any helpful answers; I would avoid this clusterfudge of a place that seems to eating itself from the inside 

Carolyn Fair Tis 

on Google

2 years ago

It took several weeks to get an appointment for my daughter to see Dr. Josic and less than 24 hours before the appointment, was scheduled, I received a call that the appointment was cancelled. No reason was given. When I called back to reschedule, they did not have any appointments with any doctors for a month. It's totally unacceptable to cancel an appointment with a child the day before they are scheduled to come in and then not be able to reschedule in a reasonable timeframe. It's so disappointing when families cannot rec... read more