UCHealth Gastroenterology - Lone Tree Medical Center

Wood Laurie 

on Google

a year ago

Subpar at best. Delay delay delays. Does not understand their billing system. I paid my copay at time of service. They were unable to retrieve their payment from their system. So they turned me over to collections after telling them this for year. I provided collections the checking account ledger as proof I’ve provided proof in the UCHealth App to customer service today as well. Now here’s the GoogleReview of their incompetence Incompetent CrookedGrifter or Both only the billing department knows for sure 

B Good 

on Google

a year ago

So this is my first experience with UC Health. As of now it is horrible and I hope it gets better. They sat on orders from my doctor for 3 weeks, no one ever reached to schedule my endoscopy/colonoscopy. I called them and they only had part of the orders. Had my doc re-fax that morning. Called later in the afternoon, the scheduler I spoke with said they didn't see the fax and to call back in 5 days, then he literally hung up on me. I called back spoke to a different rep and they found the fax. Now I have to wait another 2.5 ... read more

Charlotte Newman 

on Google

2 years ago

Ok so here’s the thing. Everyone at this clinic has been beyond kind when I’ve been in office. However, (1) they didn’t solve my issues and I felt dismissed and (2) the billing is an absolute nightmare. (1) I have been suffering new GI issues for the last 5-6 months and was looking forward to having a provider that wanted to help me solve them. I was optimistic after my initial consultation when my provider suggested starting with an endoscopy and then going from there. The procedure went smoothly but I didn’t get a follow-u... read more

Sarah Proctor 

on Google

2 years ago

Couldn’t be happier with my experience with everyone. Dr Austin was kind and patient and friendly; the anesthesiologist, CNRA, RN’s… everyone on the medical staff was great! The facility is spotless and comfortable and while I don’t look forward to another colonoscopy, I absolutely recommend scheduling here! 

Jim Morrell 

on Google

4 years ago

My goodness, do not go here to see Dr. Austin. I have heard of doctors having terrible bedside manner, but never encountered it myself until today. Intensely combative, arrogant and dismissive. All of the things you would hope a doctor would not be. I’m so sad I waited a month to see this doctor when I could have scheduled somewhere else. I hope this review will at least save someone else the trouble.