Ucare Minnesota

deb m. 

on Birdeye

a year ago

The people that answer the phone & answer questions are wonderful. I can't say the same for the company. Each year, 3 now, we are supposed to get a card with $ to use for certain things. We wait for it to come, it doesn't, so we have to call end of January to see where it is. Told they will send another one. Funny we get everything else from them??? We also received a survey that was all about what gender, pronoun, whatever that we identify as. They were able to get that in the mail to us. I was so disappointed my premium i... read more

Denise H. 

on Birdeye

a year ago

Very incompetent company! They have not gotten one thing right from paying premium to getting a card. I hate to see what will happen when a claim is filed. Their answer is always wait 10 days but you wait the 10 days and still nothing is fixed. Save yourself the heartache and go with a different insurance company.  

Mary Cat Y. 

on Birdeye

2 years ago

Terrible. Lies about out of network options. If you travel in the winter outside of MN, which you SHOULD, they will NOT cover providers OUT OF NETWORK This company ONLY cares about taking your money.  

Barbara D. 

on Birdeye

3 years ago

I just found out (NOT from Ucare) that my chiropractor of 15 years would no longer be covered under Ucare. I called Customer Service. I spoke to a woman that told me she could not tell me why he was being removed. I then said this would mean I might have to get a different health insurance. She said "I can unenroll you right now " very rudely. It was extremely upsetting. Now I have to look for new insurance.  

Martha F 

on BBB

3 years ago

This company gave me the runaround and false information for over five months regarding my mother’s insurance. I wasted time and money trying to get a resolution. 

Lin Q 

on BBB

3 years ago

Accounting and customer service are horrible. I had enrolled into UCare since 2020. I was not able to get the auto pay setup even after communicating with the customer service directly and sent my bank account information via email according to their instruction. I sent in the auto pay form with the self addressed UCare envelope but still no autopay. The online bill pay history was incorrect so at certain point I had credit on my account which causing me not able to pay premium. I called in and the customer service said I di... read more

Melody E. 

on Birdeye

3 years ago

At my annual physical had blood work done now find out ucare doesn't pay for your annual check up blood work never had a insurance co not cover that how sad that at this time in the middle of a pandemic they would cover a once a year check up but all it comes down to is the dollar is the bottom line I guess next year it will be back to medica my pay more monthly but never had to pay anything at a check up so sad  

Mona B. 

on Birdeye

4 years ago

Terrible , and we've been on it 4 days. Can't understand their website and half the people I've talked to don't have any idea what the others are doing. Wish I had never heard of them, it'll be a long year, rating should be minus 

Carl M 

on BBB

4 years ago

Great customer service. Have never had a problem with customer service. The customer service is excellent. They did response to an issue regarding a charge for urgent care when we were unable to go to clinic to see primary care physician due to Covid 19. I've researched other plans and others they seem to have more complaints. We are planning on staying with UCare for the coming year 2021.