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U-Haul Trailer Hitches
- Automotive
- Eugene, OR
About this business
Location details
150 Oroyan Ave, Eugene, OR, 97404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Where do I begin. 1st why are these people working this U-Haul definitely needs to go and review these employees. This place is the worst customer service. I basically was bullied then threaten during my inquiry about the possibility of renting an equipment. *************************************************************** ************** All because my husband and I spoke with each other regarding how a female employee was being extremely rude to another customer. She over heard us talking- so she approach us with a very treat... read more
Business response:
Hello *****, I am sorry about the issues you had at the location. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
We rented a uhaul from a location then. two days later they called and said there were no rentals, they were overbooked. Uhaul wanted us to go an hour out of our way to rent one. We decided on another location and was told wed get free miles because they messed up. When we went to rent the uhaul they wouldnt give us our original miles, that they had promised free. We spent over an hour trying to get our free miles. *** didnt get them. The lady said she could cancel our reservation, even though it was their fault. We had to h... read more
Business response:
Hello ***, I am sorry about the issues you had with your reservation. There were additional miles added to your rental but I documented your concern and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Would give zero stars if it were an option. I made a reservation for a 16' foot truck TWO WEEKS AGO on 7/14. 5:03pm Today, 7/28, U-Haul texts me and moves my reservation across the state line from MO to ** to another U-Haul in ************* roughly 30 minutes and 20 miles from the one I requested because "the truck wasn't back in time". I know, that's why I made a - say it with me - RESERVATION. You see, the reservation keeps the truck here. That's why they call it a reservation. Seems you know how to take the reservation, y... read more
Business response:
Hello *****, I am sorry about the issues you had with your reservation. I reviewed the existing concern and see it was already addressed. You were given a $50 Reservation Guarantee credit, which normally reflects on your account within five business days. I apologize again for any inconvenience.,
We paid for ubox pods to be delivered cross-county for our move and uhaul guaranteed that they would arrive in ******, ** by the date we scheduled them to be dropped off by movers, also scheduled through uhaul, but the day before our movers alerted us that they were actually still in the town over, a 20 mile drive away. Due to the unexpected 20 mile drive, the movers no longer wanted to do the job. When I spoke to a uhaul representative they said that there was no possible way for uhaul to fulfill their guarantee because the... read more
Business response:
Hello *****, I am sorry about the issues you had with your U-Box delivery in **. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
They read the gas gauge wrong and I paid for their error. My calculations proves them wrong. The agent had a horrible demeanor. Lost $25. Don't care about that. I hate being thought of as a liar and a cheat. Why don't they fill the tanks full and then this would never happen. Totally horrible business practice. U-Haul used to be great. Now they are not.Sad... Said it was 5/8 full at pickup. Not true. Is there a reason not to simplify the gas situation. Rent them full. Customer goes to gas near ********************** before r... read more
Business response:
Hello ***, I am sorry about the issues you had with the fuel and fuel charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Do not use Uhaul!! Trucks are unsafe. Had me a good time driving in the highway though a rainstorm only to discover the windshield wipers were worn out. Received the truck and had to clean out the back, shipping paper, tape, and nails. Furniture pads were crumpled in the corner. Noticed the irony of the cleaning fee sign if you dont sweep it out and fold the pads as I was doing it before I used it. After I moved my s*** out, I swept out the back and folded the pads. Imagine my anger after getting charged a cleaning fee!!!
Business response:
Hello ********, I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Rented a 20ft truck and went to the pick up location assigned by uhaul, went there and they changed it without giving me notification. so had to drive through traffic which was not planned at all. I had this reservation for 2+weeks. Now I get to the new location which is a run down gas station and the clerk is beyond rude, they did not have the dolly nor furniture pads which I had paid for in advance as well. Now the fun part, on the day of driving it across the state which was a part of the reservation and the cost i paid t... read more
Business response:
Hello ***** I am sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Make a reservation for a 26' foot truck with 2 dollies. Upon picking up the truck, the worker told us there were no dollies because 'people steal them'. He then gave us 2 other uhaul locations in the area that 'don't have dollies' but to check with them anyway... How unhelpful. We had to move with no dollies. If we would have known this, we would have chosen a competitor for our moving needs, instead. Not only that- when we called to receive our '$50 Reservation Guarantee' listed on the website and on our reservation check o... read more
Business response:
Hello ********, I am sorry about the issues you had with your order. I am sorry the dollies were not available. Unfortunately, they do not qualify for the Reservation Guarantee. The fuel charge has been refunded and you should have received an email confirming the refund. I apologize again for any inconvenience.
Less than one star. Started the process to reserve the truck on July 10th. They sent me to four different locations to pick up the truck ( they had to give me a larger truck because there was no 10ft truck). When I got to the location is was closed. Sent me to another location and charged me quadruple the amount stated. Said I filled out the registration wrong, I know I didnt. Must have been in the many changes in the reservation. Good thing it wasnt a necessity for the truck today, I am sure this is the way they are getting... read more
Business response:
**************, I am sorry about the multiple issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 758 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
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