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U-Haul Trailer Hitches
- Automotive
- Sherwood, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Sherwood certified U-Haul Hitch Cen... read more
Location details
13921 SW Tualatin-Sherwood Rd, Sherwood, OR, 97140, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
My daughter rented U-Haul and went online to extend her time. That is what she was told to do by store and the automated system for U-Haul instructs the customer to extend the ********************** online if you wish to do so. The transaction went through on her side but store wasnt notified. ***** called my daughter screaming at her, talking belligerent to her, over talked her when she tried to explain she extended the rental online, threatened to report vehicle stolen and then hung up on her as she cried trying to explain... read more
Business response:
Hello *******, I am terribly sorry about how your daughter was treated. Unfortunately, I was not able access the order using the information in this review. Please provide the name and email address listed on the order so I can forward this issue to the appropriate management team to address directly with her. I apologize again for what happened.
Where do i begin. absolute worst experience with renting a truck to move. truck they gave was 12 years old and completely NOT SAFE. power steering leak, excessive steering wheel movement, brakes squishy, doors dont shut unless slammed, EMERGENCY HAZARDS did not even work! gas gauge and a/c stopped working. engine ran rough mid trip. had to drive below speed limit to make sure i got to destination safely. customer service wanted me to drive it back 800+ miles and did not want to give replacement vehicle. after roadside came o... read more
Business response:
Hello Tasso, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
They don't know keep the word tell if you pay this price you can have all your stuff. They told me I can have all my stuff for $200.00 went I get money I back on to the 6/6/2022 One employee was very rude. I was the person who help out in the field and then called back the was on vacation.
Business response:
Hello **** I am sorry about the issues you had. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
U-Haul customer service is horrible. I called about a rate increase. I have two storage units since 2018 and was not notified about the rate increase. I called U-Haul and was told to contact customer service since they could give me a refund since I was not informed. The agent (*******) transferred me and after 1 hr 15 min the call was dropped. I called back, talked to someone else (I think his name was *****) who transferred me, on hold, 1 hr 21 min later call was dropped again. I called back, was told by the agent *** that... read more
Business response:
Hello ******, I am sorry about the issues you had with your storage unit and trying to reach someone. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
TERRIBLE. I wish I could give less than 1 star. We are set to move tomorrow and today learn that we have to pick up our truck at a different location. We are located in *******, and now have to go to *********** IN to pick up the truck. I find it shocking that they can change our reservation THE *** BEFORE A MOVE. We are in a city that has great public transportation, so we don't have a car, and have no way of getting 40 miles out of the city. We tried calling the location and the customer service was absurd! We're on the ph... read more
Business response:
Hello ***** I apologize for the issues with your reservation. Unfortunately, I was not able to locate an order using the information provided in the review. Please submit the name and email address listed on the order so we can have the scheduling manager review this reservation. I apologize again for any inconvenience,
I had two friends rent a u-haul to move my stuff to **************. Halfway through the trip they noticed the floor getting ********** seeming to open and the steering was off. This continued to get worse as they got closer. U-haul sent a mechanic the following morning and he looked at the vehicle. It was leaking steering fluid and he validated the other issues with the truck and said its not driveable back. I had to fly them back home... U-haul charged my card from original destination $3561.97 which they calculated round t... read more
Business response:
Hello *****. I apologize for the issues with the rental. Unfortunately, I was not able to locate the order using the information in the review. Please provide the name and email address on the order so we can have your concerns addressed by the appropriate management team.
My father passed. I was restoring a vintage car at his shop in NH. Living in Western ** it was a real think on how to retrieve the car. With his interment and family gathering I was finally able to get a ride to NH and rent a U-Haul van and car trailer to bring the car and parts back to **.2 1/2 months in advance I contracted a 10' U-Haul van and a car transport trailer to be picked up 5 miles away and drop it off about 2 miles from my home.I was by myself and was already imposing on other more than I like. I had a ride to p... read more
Business response:
********************. My condolences on your father's passing. I am also sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
On June 25th I rented a 26' truck to move in my new home. I've had the worst customer experience every and have used ********************** in the past. My first pain was me reserving the truck a week in advance only to be called and told I wouldn't be able to pick up from the desired location that was close to my old and new home I had to go out of my way to pick up the truck. I get to the 3rd party location in the worst part of ******* to pick up the truck check in and was told the truck had 3/8 fuel in the tank. I'm used ... read more
Uhaul has the literal worst customer service I have ever experienced. I was on hold for over 3 hours and no one could answer my question about something that was supposedly a common problem/request. I was hung up on an hour into being on hold without being able to speak to anyone. Then when I called back I was transfer 3 times and each time was on hold for 30 plus minutes. In addition to calling. I tried their customer service chat online and was ignored twice. The first time I didn't even get to talk to the person who was s... read more
Business response:
Hello Stef, I apologize you are having such a hard time reaching anyone. I was not able to find a reservation/rental under the information provided in the BBB Review. Please provide the name and email address listed on the order as well as what you need assistance with so we can assist your further. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 759 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is open now. It will close at 8:00 p.m.
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