This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Coos Bay, OR
About this business
U-Haul is an industry leader when it comes to trailer hitches. Not only are we the #1 trailer hitch installation provider in the North America, but we also carry an assortment of hitch accessories, including bike racks, cargo carriers, and other towing accessories. We also offer custom trailer hitches, so you're guaranteed to find the perfect hitch for your vehicle. No matter what your trailer hitch needs are, U-Haul has you covered. Have questions? Give us a call today or visit your local Coos Bay certified U-Haul Hitch Cen... read more
Location details
763 S Broadway, Coos Bay, OR, 97420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
My father passed. I was restoring a vintage car at his shop in NH. Living in Western ** it was a real think on how to retrieve the car. With his interment and family gathering I was finally able to get a ride to NH and rent a U-Haul van and car trailer to bring the car and parts back to **.2 1/2 months in advance I contracted a 10' U-Haul van and a car transport trailer to be picked up 5 miles away and drop it off about 2 miles from my home.I was by myself and was already imposing on other more than I like. I had a ride to p... read more
Business response:
********************. My condolences on your father's passing. I am also sorry about the issues you had with your rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Uhaul has the literal worst customer service I have ever experienced. I was on hold for over 3 hours and no one could answer my question about something that was supposedly a common problem/request. I was hung up on an hour into being on hold without being able to speak to anyone. Then when I called back I was transfer 3 times and each time was on hold for 30 plus minutes. In addition to calling. I tried their customer service chat online and was ignored twice. The first time I didn't even get to talk to the person who was s... read more
Business response:
Hello Stef, I apologize you are having such a hard time reaching anyone. I was not able to find a reservation/rental under the information provided in the BBB Review. Please provide the name and email address listed on the order as well as what you need assistance with so we can assist your further. I apologize again for any inconvenience.
UHaul is HORRIBLE!I reserved a Uhaul box and 3 days before my move I got a call stating that the box would not be available to me! This literally puts me in THE WORST position as I now have to take time off work to find another way to move my stuff 3 days before I am supposed to be out of my place and will cost me thousands of dollars to get a last minute shipping company to handle my stuff. WHAT KIND OF CUSTOMER SERVICE IS THIS? The lady said "when you make a reservation with Uhaul, nothing is ever guaranteed" as an excuse.... read more
Business response:
Hello *******, I am sorry about your U-Box order. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a pickup on June 23rd at the U Haul in ******, **. I reported a severe inside cabin squeak and poor gas mileage (5 mpg based on the gas receipts I have on hand and miles driven) which cost me a lot of money as a result. U Haul did not offer to reimburse me for any of it. I asked to NOT have that same truck when I rented again on the 26th. I was told I'd be given a different one. When I arrived on the 26th, I got the same truck. I asked to have the other pickup that was on their lot. The woman who worked there told m... read more
Business response:
Hello **********, I am sorry about the issues you had with both rentals. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
My husband and I booked a 26-foot U-haul truck for our **** mile, multi-state move over one month in advance online. Online it stated that someone from U-hual would call us the day before our scheduled pick-up time to confirm the trucks availability at a store one-mile from our house in DC. Not only did we never receive a call from them, but when we called them ourselves the day of pick-up, they told us the truck was actually never going to be available in the first place, and we would have to drive over 1.5 hours to another... read more
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Unfortunately, I was not able to find the reservation using the information provided in the review. Please provide the name and email address listed on the order so the appropriate manager can address this. I apologize again for any inconvenience.
Re: Contract #******** I rented a truck to move on 3/30/2022. They quoted me $183.19 and charged me as such. But then they charged me $807.46 saying I had the truck over 24 hrs. Which is NOT TRUE. The truck was returned the same day. I had it for about 5 hrs and it was returned with gas filled. I also spoke to someone at Uhaul on April 15th to resolve this. I thought it had been resolved.My bank credited me the $807.46 on April 18th. They just took it out on June 24th because Uhaul never issued a credit to my bank account. I... read more
Business response:
Hello *****, I am sorry about the issues with your rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Worst communication Ive ever had. I used a Ubox to move, and it arrived a day late. No one told *** had to call and ask why it wasnt showing up. The people I spoke to were clueless about what was going on and gave me no sure answers. My reservation was to have the Ubox arrive on a Saturday. At one point I had an email saying it would be delivered on Friday. Then when I talked to them on the phone, they said it would be delivered on Sunday.Sunday comes around and I havent heard from anyone since Friday. I specifically told th... read more
Business response:
Hello *****, I am sorry about the issues you had with your U-Box delivery. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I wish 0 stars was allowed. I had a planned Moving day. I booked moving help. I also booked Uhaul truck rental 5 days before move. I received confirmation email. I went into the online uhaul account and it said - you are all set. Now on the moving day, I called my pick up location number just as proactiveness. And the guy on that location was not just rude in speaking - but even said - I should call Uhaul and they will assist me. Not him. He said he doesnt have any order in my name and cant provide the truck. I went into my ... read more
Business response:
Hello *********, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I made a reservation for 5 x 8 trailer to be picked up on the 25th of June at 12:30pm I received a call confirming my reservation and providing me the location to pick up.I wen to the location to pick up the trailer and was informed that they do not have any trailer available as the family who were supposed to bring their trailer did not return it .They could not locate a trailer for me as I have made plans and hotel reservations that I cannot change, The staff kept saying that we are sorry but there is nothing we can do and... read more
Business response:
Hello ******, I am sorry about the issues you had with the reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 762 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com